Yarisbel Sosa
Boston,MA
Overview
5
5
years of professional experience
Work History
Operations Supervisor
CVS Pharmacy
Boston, MA
10.2022 - Current
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Monitored staff performance to ensure quality standards were met.
Front Desk Receptionist
Mary's Beauty Salon
Boston, MA
01.2021 - 08.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Scheduled appointments and maintained and updated appointment calendars.
Front Desk Agent
Seaport Hotel
Seaport, MA
04.2025 - Current
- Greeted guests warmly and managed check-in and check-out processes.
- Managed reservations using hotel management software efficiently and accurately.
- Processed payments accurately and efficiently.
- Scheduled reservations for groups and special events.
- Verified accuracy of room rates and other charges during check-in process.
- Answered phone inquiries and provided information about services and amenities.
Education
Certificate - Meeting And Event Planning
Bunker Hill Community College
Charlestown, MA12.2022
Associate of Science - Hospitality Administration And Management
Bunker Hill Community College
Charlestown, MA12.2022
Skills
- Detail-oriented
- Customer Service-Oriented
- Scheduling and Calendar Management
- Multitasking and Prioritization
- Verbal and Written Communication
- Effective Planning
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Agent
Seaport Hotel
04.2025 - Current
Operations Supervisor
CVS Pharmacy
10.2022 - Current
Front Desk Receptionist
Mary's Beauty Salon
01.2021 - 08.2022
Certificate - Meeting And Event Planning
Bunker Hill Community College
Associate of Science - Hospitality Administration And Management
Bunker Hill Community College