Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yarisbel Sosa

Boston,MA

Overview

5
5
years of professional experience

Work History

Operations Supervisor

CVS Pharmacy
Boston, MA
10.2022 - Current
  • Assigned tasks to team members based on their strengths and skill sets.
  • Resolved customer complaints in a timely manner.
  • Coordinated with other departments to ensure smooth workflow between shifts.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Developed and implemented standard operating procedures to ensure efficient workflow.
  • Monitored staff performance to ensure quality standards were met.

Front Desk Receptionist

Mary's Beauty Salon
Boston, MA
01.2021 - 08.2022
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Scheduled appointments and maintained and updated appointment calendars.

Front Desk Agent

Seaport Hotel
Seaport, MA
04.2025 - Current
  • Greeted guests warmly and managed check-in and check-out processes.
  • Managed reservations using hotel management software efficiently and accurately.
  • Processed payments accurately and efficiently.
  • Scheduled reservations for groups and special events.
  • Verified accuracy of room rates and other charges during check-in process.
  • Answered phone inquiries and provided information about services and amenities.

Education

Certificate - Meeting And Event Planning

Bunker Hill Community College
Charlestown, MA
12.2022

Associate of Science - Hospitality Administration And Management

Bunker Hill Community College
Charlestown, MA
12.2022

Skills

  • Detail-oriented
  • Customer Service-Oriented
  • Scheduling and Calendar Management
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Effective Planning

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Front Desk Agent

Seaport Hotel
04.2025 - Current

Operations Supervisor

CVS Pharmacy
10.2022 - Current

Front Desk Receptionist

Mary's Beauty Salon
01.2021 - 08.2022

Certificate - Meeting And Event Planning

Bunker Hill Community College

Associate of Science - Hospitality Administration And Management

Bunker Hill Community College
Yarisbel Sosa