Yaritza Garza
Houston,TX
Summary
Motivated, professional and organized individual with multiple years of experience in providing superior customer service, who can work both individually and in a team environment and has excelled in both settings. Flexible thinker and can shift from project to project.
Overview
9
9
years of professional experience
Work History
Ophthalmic Assistant
Texas Eye Institute
Houston Texas
06.2021 - Current
- Trained new ophthalmic assistants on proper techniques for conducting examinations, resulting in a more efficient clinical staff overall.
- Administered eye medications for dilation and treatment.
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Supported ophthalmologists during surgical procedures by preparing patients for surgery, sterilizing instruments, and passing required tools efficiently.
- Increased patient comprehension of treatment plans by effectively explaining procedures and addressing concerns.
- Checked patient vision, field, fundus, and other aspects for ophthalmologist.
- Assisted in the diagnosis of ocular conditions by performing various tests such as visual acuity measurements, tonometry readings, and optical coherence tomography scans.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Streamlined appointment scheduling process, resulting in reduced wait times and improved
- Improved patient satisfaction by providing thorough pre-examination assessments and assisting with diagnostic tests.
- Maintained inventory of medical supplies and tools to address needs of patients.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
CASE MANAGER
HORNE
Houston, TX, USA
05.2020 - 05.2021
- Processed applicant data to assist in eligibility for CDBG-DR (Community Development Block Grant - Disaster Recovery) funds through the Texas General Land Office Program (TX -GLO).
- Answered incoming calls from the call queue.
- Redacted sensitive applicant information and personal identifying information (pii).
- Managed applicant expectations for documents needed and timelines for completion of different steps in the process.
- Conducted preconstruction meetings and explained contractual obligations to applicants.
- Participated in meetings via Zoom.
- Processed applications for COVID rent relief.
- Reviewed applicant income and expenses.
- Confirmed validity of documentation.
RECEPTIONIST
TSO - TEXAS STATE OPTICAL
01.2019 - 03.2020
- Greeted and welcomed patients and provided them with necessary information as well as answered all their questions.
- Handled incoming and outgoing phone calls in order to schedule appointments for patients, communicate information to the patients, and verified appointments.
- Verified insurances, both vision and health, and processed transactions.
- Maintained a clean and safe work and reception area.
BUSINESS CENTER REPRESENTATIVE
HEB
05.2016 - 01.2018
- Provided great customer service with etiquette and a positive attitude while handling customers questions and concerns.
- Handled large quantities of money, processed transactions, created and audited tills.
- Helped create a positive work environment and worked as a team in order to satisfy customers and meet all their needs.
Education
HEALTH SCIENCE/SERVICES -
SAN JACINTO COLLEGE
12.2020
Skills
- Microsoft office
- Appointment scheduling
- Excellent customer service
- Cash handling
- Insurance verifications
- Great phone service skills
- Zoom
Activities
Fluent in both English and Spanish - both written and spoken.
Timeline
Ophthalmic Assistant
Texas Eye Institute
06.2021 - Current
CASE MANAGER
HORNE
05.2020 - 05.2021
RECEPTIONIST
TSO - TEXAS STATE OPTICAL
01.2019 - 03.2020
BUSINESS CENTER REPRESENTATIVE
HEB
05.2016 - 01.2018
HEALTH SCIENCE/SERVICES -
SAN JACINTO COLLEGE