YARIVELEE Felix Rivera
Weehawken,NJ
Summary
Professional Woman with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Enrollment Specialist
Lutheran Senior Life
Jersey City, NJ
02.2023 - Current
- Reviewed statistic enrollment data and prepared reports.
- Communicated effectively via telephone, email and in person with prospective customers.
- Updated, entered and reviewed customer data.
- Understood and thoroughly explained services provided to customers and potential customers.
- Promoted services and actively recruited new customers by attending state, national, and community events.
- Conducted research and identified market trends to develop better strategies for sales.
- Monitored customer feedback and identified areas of improvement.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated contracts and terms of sale with potential customers.
- Developed and implemented promotional strategies to increase client base.
Insurance Broker
Medchoice Advisors
Union City, NJ
03.2019 - Current
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Expanded the company''s client base through effective networking and relationship-building strategies.
- Streamlined the insurance application process, resulting in faster approvals and increased efficiency.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
Patient Access Service Representative
RWJBH HAMILTON NJ
Hamilton , NJ
12.2022 - 01.2023
- Contributed to the reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into a computer database to establish patients' medical records.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Verified insurance with a certain Database like CMS and Notivasphere and used Epic Software
Outreach Specialist
Hudson County Dept of Health and Human Services
Jersey City, NJ
02.2022 - 07.2022
- Reached out to nonprofits and other organizations to find funding for at-risk groups.
- Represented the organization at industry conferences by manning booths and giving polished presentations.
- Assisted families with financial and housing resources.
- Pre-qualified individuals for services by collecting and verifying applicants' personal, financial, and employment histories.
- Networked across Hudson County to build new connections and make initial contacts with prospects.
Patient Access Representative
Hackensack Meridian Health/Palisades Medical Center
North Bergen, NJ
05.2021 - 07.2022
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Administrative Assistant
Atalian Global Services
Jersey City, NJ
01.2021 - 05.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Managed relational database to store information for reference, reporting and analysis.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Edited documents to improve accuracy of language, flow and readability.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
City Clerk
Union City City Hall
Union City, NJ
08.2019 - 12.2019
- Updated documents such as municipal codes and city charters.
- Worked closely with city personnel in the development and interpretation of city and department policies and conferred with legal advisors and city officials regarding management problems.
- Assisted in budget prep, expenditure review, and budget administration.
- Responded to requests for information from the public, other municipalities, or state and federal legislative offices.
- Responded to in-person and telephone requests for information from the general public, attorneys, and other involved parties.
- Issued public notification of official activities or meetings.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
Education
Bachelor of Science - Social Work
Rutgers, The State University of New Jersey
New Brunswick, NJ 06.2023 - Current
Associate of Science - Human Services
Hudson County Community College
Jersey City, NJ 09.2020 - 05.2023
GED -
Hudson County School of Technology
Jersey City, NJ 11.2020 - 11.2020
Skills
Excellent communication, organization, and motivation skills
Marketing and advertising strategies
Organizational turnaround
Medical insurance
Appointment Scheduling
Quotes and sales
Life insurance
Account management
Business planning
Policy renewals
Timeline
Bachelor of Science - Social Work
Rutgers, The State University of New Jersey
06.2023 - Current
Enrollment Specialist
Lutheran Senior Life
02.2023 - Current
Patient Access Service Representative
RWJBH HAMILTON NJ
12.2022 - 01.2023
Outreach Specialist
Hudson County Dept of Health and Human Services
02.2022 - 07.2022
Patient Access Representative
Hackensack Meridian Health/Palisades Medical Center
05.2021 - 07.2022
Administrative Assistant
Atalian Global Services
01.2021 - 05.2021
GED -
Hudson County School of Technology
11.2020 - 11.2020
Associate of Science - Human Services
Hudson County Community College
09.2020 - 05.2023
City Clerk
Union City City Hall
08.2019 - 12.2019
Insurance Broker
Medchoice Advisors
03.2019 - Current