Yarnell Flournoy
Mastic Beach,NY
Summary
Customer Service Representative with over 10 years of experience in tax compliance, healthcare, and customer service, adept at optimizing case management and documentation processes. Demonstrates a visionary approach to enhancing family development and communication strategies, ensuring effective conflict resolution and patient care. Committed to leveraging extensive expertise to drive operational efficiency and maintain high compliance standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Motor Vehicles Representative
Department of Motor Vehicles
2025.05 - Current
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Assisted customers in obtaining driver''s licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Reduced wait times for customers by effectively managing appointment schedules and optimizing service delivery during peak hours.
- Maintained strict confidentiality regarding sensitive customer information, adhering to legal guidelines and company policies at all times.
Customer Service Contact Representative
Internal Revenue Service
2024.07 - 2025.02
- Resolved over 20-30 customer inquiries daily, enhancing satisfaction and efficiency.
- Streamlined communication processes, achieving notable improvements in response times.
- Utilized tax knowledge to assist clients, resulting in accurate and timely resolutions.
- Processed complex tax inquiries and provided accurate guidance to taxpayers, maintaining strict compliance with IRS regulations while resolving issues efficiently.
- Assisted diverse taxpayers with account resolution, demonstrating strong empathy and clear communication to explain complex tax matters effectively.
- Resolved taxpayer inquiries promptly, maintaining high customer satisfaction while adhering to strict federal guidelines and quality standards.
Dental Assistant/Patient Representative
Salpeter & David DDS
2017.08 - 2024.05
- Coordinate patient care, enhancing treatment efficiency and comfort.
- Manage patient records, ensure confidentiality and compliance.
- Facilitate communication, schedule appointments, explain treatment plans.
- Streamline operations, reduce wait times, improve scheduling.
- Order and stock supplies, support procedures, ensure readiness.
- Preparing patients before, after, and during dental procedures (4 handed dentistry).
- Working with patients on billing and payments.
Parent Educator Home Visitor
Nurturing Families Network
2007.08 - 2017.07
- Collaborate with agencies to build support networks, improving access to vital resources.
- Maintain case documentation, ensuring compliance and confidentiality.
- Apply research-based strategies, enhancing family dynamics and child milestones.
- Conduct assessments and develop intervention plans, fostering positive family outcomes.
- Deliver workshops and crisis support, boosting family resilience and community ties.
- Implemented evidence-based family support strategies for caseload of 15-20 families.
- Conducted age-appropriate screenings ASQ to identify social, emotional, and developmental strengths.
Education
Bachelor's - Public Justice
Suny College At Oswego
Oswego, NY12.2007
Suny College of Agriculture and Technology At Cobleskill
Cobleskill, NYSkills
- Conflict Resolution
- Communication
- Customer Service
- Tax Compliance
- Patient Care
- Documentation
- Case Management
- Family Development
- Healthcare
- Dental Assistance
Certification
- Certified Dental Assistant, Dental Auxiliary Training Institute Co Ninth District Dental Association, Oct 2014, Hawthorne NY
- Certified Integrative Nutrition Health Coach, Institute for Integrative Nutrition, Oct 2017
Training
Family Development Credential: Department of Human Development Human Studies & Children's Trust Fund at University of Connecticut, Sep 2009
Timeline
Motor Vehicles Representative
Department of Motor Vehicles
2025.05 - Current
Customer Service Contact Representative
Internal Revenue Service
2024.07 - 2025.02
Dental Assistant/Patient Representative
Salpeter & David DDS
2017.08 - 2024.05
Parent Educator Home Visitor
Nurturing Families Network
2007.08 - 2017.07
Bachelor's - Public Justice
Suny College At Oswego
Suny College of Agriculture and Technology At Cobleskill