Yaroslava Safir
Staten Island
Summary
Dynamic Medical Office Manager with over a decade of experience in optimizing practice operations and financial performance. Proficient in implementing electronic health record systems and developing staff training programs to drive efficiency and improve patient satisfaction.
Overview
27
27
years of professional experience
Work History
Medical Office Manager
Forest Hills Healthcare Physician PC
06.2013 - 04.2026
- Led quality assurance initiatives, identifying areas for improvement in service delivery and operational workflows.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Addressed and remedied all patient or team member issues.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Oversaw accounting, budgeting, and financial reporting.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
- Developed comprehensive employee training programs to enhance staff performance and improve overall office procedures.
- Streamlined billing processes for quicker reimbursement, improving cash flow.
- Maintained high level of patient care by conducting regular audits of medical record accuracy.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Organized and updated databases, records and other information resources.
- Completed bi-weekly payroll for 15 employees.
- Implemented electronic health record systems to enhance data accuracy and accessibility.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Processed medical claims efficiently, ensuring compliance with regulatory requirements.
- Analyzed accounts receivable reports to identify discrepancies and improve collection processes.
- Coordinated with healthcare providers to resolve billing issues and enhance patient satisfaction.
- Established effective relationships with insurance company representatives to expedite claim processing times and increase reimbursement rates.
Medical Office Manager
Dr. Osafradu Opam MD
09.2004 - 05.2013
- Oversaw daily operations, ensuring efficient patient flow and optimal staff performance.
- Implemented electronic health record systems to enhance data accuracy and accessibility.
- Managed scheduling for medical staff, optimizing appointment availability and resource allocation.
- Developed and maintained office policies, adhering to regulatory compliance and best practices.
- Streamlined billing processes, reducing errors and improving revenue cycle management efficiency.
- Trained and mentored administrative staff, fostering professional growth and enhancing team effectiveness.
- Coordinated communication between patients and healthcare providers, improving overall patient satisfaction scores.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Java Developer
Ivillage.com
03.2001 - 11.2004
- Developed and maintained scalable Java applications to enhance user experience and functionality.
- Collaborated with cross-functional teams to define project requirements and deliver solutions effectively.
- Implemented software design patterns to improve code quality and maintainability across multiple projects.
- Led code reviews and mentored junior developers, fostering skill development and knowledge sharing.
- Ensured seamless integration of Java-based applications with databases, APIs, and other systems.
- Troubleshot complex issues within existing software applications, identifying root causes and implementing effective solutions.
- Designed scalable architecture for web applications to drive traffic growth.
Operations Analyst
Fidelity Investments
01.1999 - 03.2001
- Analyzed operational data to identify trends and improve process efficiency.
- Developed reports utilizing advanced Excel functions to support decision-making processes.
- Collaborated with cross-functional teams to streamline workflows and enhance productivity.
- Conducted root cause analysis on operational issues, recommending actionable solutions.
- Developed custom financial reports to meet the unique needs of various stakeholders within the organization.
Education
BBA - Accounting And Finance
Pace University
New York, NYSkills
- Strong work ethic
- Effective multitasking
- Professional telephone etiquette
- Conflict resolution
- Insurance eligibility and verification
- Attention to detail
- Medical practice operations
- Computer software proficiency
- Financial analysis
Languages
Russian
Native or Bilingual
Timeline
Medical Office Manager
Forest Hills Healthcare Physician PC
06.2013 - 04.2026
Medical Office Manager
Dr. Osafradu Opam MD
09.2004 - 05.2013
Java Developer
Ivillage.com
03.2001 - 11.2004
Operations Analyst
Fidelity Investments
01.1999 - 03.2001
BBA - Accounting And Finance
Pace University