Yaschica Davis
Easley,SC
Summary
Proven track record in boosting customer satisfaction and sales performance at Charter Spectrum through expert inbound sales and high-volume call management. Demonstrated ability to build strong customer relationships and employ effective upselling techniques. Skilled in goal-oriented strategies and compassionate care, enhancing client well-being and driving revenue growth.
Overview
13
13
years of professional experience
Work History
Inbound Sales Representative
Charter Spectrum
09.2022 - 10.2024
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Documented details of calls and customer interactions.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Implemented upselling techniques effectively, driving additional revenue streams for the company.
- Negotiated pricing and payment terms with customers when possible to close deals.
Direct Care Staff Member
Broadstep
09.2011 - 06.2022
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
- Maintained clean, safe, and well-organized patient environment.
Education
High School Diploma -
Travelers Rest High School
Travelers RestSkills
- Inbound sales
- High-volume call centers
- Goal oriented
- Customer relationship building
Timeline
Inbound Sales Representative
Charter Spectrum
09.2022 - 10.2024
Direct Care Staff Member
Broadstep
09.2011 - 06.2022
High School Diploma -
Travelers Rest High School
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