Summary
Overview
Work History
Education
Skills
Timeline
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Yasheva Collins

Atlanta,GA

Summary

Accomplished Manager with a proven track record of enhancing team productivity and efficiency at Amazon. Expert in Team Leadership and Strategic Planning, with a knack for solving complex problems and improving operational processes. Demonstrated success in Staff Training and Development, achieving a 20% increase in team performance through effective management and communication skills.

Overview

5
5
years of professional experience

Work History

Manager

Amazon
10.2022 - Current
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Shift Leader

This Is It
10.2022 - 10.2024
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Shift Lead

Subway
01.2020 - 10.2022
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

High School Diploma -

Martin Luther King Jr High School
Lithonia
05.2022

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning

Timeline

Manager

Amazon
10.2022 - Current

Shift Leader

This Is It
10.2022 - 10.2024

Shift Lead

Subway
01.2020 - 10.2022

High School Diploma -

Martin Luther King Jr High School

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Yasheva Collins