Yashira Gonzalez
Simi Valley,CA
Summary
Proven leader and dedicated hospitality professional with extensive experience at TGI Fridays, adept at enhancing customer satisfaction and managing high-volume dining. Excelled in guest engagement and cash handling, demonstrating exceptional customer service and a strong work ethic. Skilled in fostering team collaboration and maintaining operational excellence without sacrificing service quality.
Overview
12
12
years of professional experience
Work History
Server
TGI Fridays
Porter Ranch, CA
03.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Chevys Mexican Restaurant
Northridge, CA
06.2016 - 03.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Shift Leader
Tijuana Flats
Cooper City, FL
03.2014 - 06.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Service Crew Member
Chipotle
Pembroke Pines, FL
04.2012 - 03.2014
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
High School Diploma -
Charles W Flanagan High School
Pembroke Pines, FL06.2011
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- High-volume dining
Languages
Spanish
Native or Bilingual
Timeline
Server
TGI Fridays
03.2018 - Current
Server
Chevys Mexican Restaurant
06.2016 - 03.2018
Shift Leader
Tijuana Flats
03.2014 - 06.2016
Service Crew Member
Chipotle
04.2012 - 03.2014
High School Diploma -
Charles W Flanagan High School