Yasmany Valdes
Homestead,FL
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
9
9
years of professional experience
Work History
Insurance Agent
Brightway Insurance
04.2022 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
Real Estate Agent
Amistad Real Estate
03.2020 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
Independent Adjuster
Capital Claim Adjusters
02.2018 - Current
- Improved workflow efficiency by maintaining organized records of all claim-related documents, photos, and correspondence.
- Affirmed or denied coverage of claims based on facts and policy terms and conditions, developing information necessary to make advance, partial and final payments when appropriate.
- Built strong relationships with policyholders, fostering trust and ensuring accurate information gathering during the claims process.
- Negotiated settlement of claims of varying complexity and peril, achieving prompt, fair and equitable settlement of claim in cases of policy liability.
- Increased accuracy in estimates by utilizing industry-standard software tools for calculating repair costs based on collected data.
- Provided exceptional customer service amid high-stress circumstances like natural disasters or widespread property damages events.
Sales Agent
The Mobile Solution
07.2015 - 02.2018
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Education
High School Diploma -
Miami Springs Senior High School
Miami Springs, FL09.2016
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Policy Knowledge
- Client needs analysis
- Account Management
- Property insurance
- Lead Development
- Relationship Building
- Critical Thinking
- Property and Casualty Insurance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Insurance Agent
Brightway Insurance
04.2022 - Current
Real Estate Agent
Amistad Real Estate
03.2020 - Current
Independent Adjuster
Capital Claim Adjusters
02.2018 - Current
Sales Agent
The Mobile Solution
07.2015 - 02.2018
High School Diploma -
Miami Springs Senior High School
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