Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yasmeen Akhdar

Baltimore,MD

Summary

Im a motivated engineering student at CCBC with more than two years of experience in customer service and administrative work. I’m organized, dependable, and comfortable working with people, handling questions, and learning new systems. I have experience as a billing specialist and tax expert, which has helped me develop strong attention to detail and problem solving skills. I work well independently and with a team, and I’m always willing to learn and take on new responsibilities.

Overview

3
3
years of post-secondary education
3
3
years of professional experience

Work History

Billing Specialist

Duke Energy
Baltimore, MD
04.2025 - 06.2026
  • Processed customer billing inquiries and resolved account discrepancies promptly.
  • Reported power outages to the utility company for prompt resolution. and resolve power outage related issues
  • Assisted in the preparation of monthly payment plans for residential and commercial accounts.

Customer Service Representative / Tax Expert

TurboTax
Baltimore, MD
12.2024 - 04.2025
  • Assisted customers with tax-related inquiries and provided accurate information.
  • Navigated TurboTax software to help users complete tax filings efficiently.
  • Resolved customer issues by troubleshooting and offering effective solutions.

Retail Cashier

Makers of Maryland
White Marsh, MD
09.2023 - 12.2024
  • Processed transactions at consignment shop efficiently and accurately in consignment shop
  • Assisted customers with product inquiries and provided great service.
  • Maintained cash register and ensured proper cash handling procedures.

Education

Associate of Applied Science - Baking And Pastry Arts

Anne Arundel Community College
Arnold, MD
06.2023 - 09.2026

Associate of Science - Engineering

The Community College of Baltimore County
Catonsville, MD
08.2026 - 09.2026

Skills

  • Customer service
  • Problem resolution
  • Team collaboration
  • Conflict resolution
  • Data entry proficiency

Timeline

Associate of Science - Engineering

The Community College of Baltimore County
08.2026 - 09.2026

Billing Specialist

Duke Energy
04.2025 - 06.2026

Customer Service Representative / Tax Expert

TurboTax
12.2024 - 04.2025

Retail Cashier

Makers of Maryland
09.2023 - 12.2024

Associate of Applied Science - Baking And Pastry Arts

Anne Arundel Community College
06.2023 - 09.2026
Yasmeen Akhdar