Yasmin Idrovo
Queens
Summary
Results-oriented professional with a strong background in customer service at Maggie's Place. Expertise in seating management and staff training, enhancing guest experiences and satisfaction. Proven problem-solving abilities to effectively address customer inquiries. Dedicated to creating engaging environments across various roles.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Maggie's Place
06.2025 - Current
- Ensured positive first impressions by warmly greeting and seating guests.
- Optimized seating arrangements, effectively managing the reservation system to reduce wait times.
- Handled telephone inquiries while attending to guests, demonstrating strong multitasking abilities.
- Delivered exceptional service through friendly interactions, addressing customer questions and concerns.
- Trained new hostesses on company policies, ensuring consistent service across shifts.
After-School Care Provider
Read Alliance
09.2024 - 06.2025
- Ensured a safe, engaging environment to enhance student learning experiences.
- Created educational games that improved social skills and fostered collaboration.
- Supported students with homework, boosting academic success and self-confidence.
- Communicated progress and behavioral insights effectively to parents and guardians.
Education
High School Diploma -
The Young Women's Leadership School of Astoria
Astoria, NYAssociate of Science - Health Sciences - Medical Imaging
Queensborough Community College
Oakland Gardens, NY05-2027
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Time management
- Problem-solving skills
Timeline
Restaurant Hostess
Maggie's Place
06.2025 - Current
After-School Care Provider
Read Alliance
09.2024 - 06.2025
High School Diploma -
The Young Women's Leadership School of Astoria
Associate of Science - Health Sciences - Medical Imaging
Queensborough Community College