Yasmin Perez Marquez
Vista,US
Summary
U.S. Marine Corps veteran and experienced IT analyst with over six years of supporting enterprise Microsoft applications, including SharePoint, Teams, and Power BI. Proven ability to troubleshoot complex technical issues, manage secure user permissions, and streamline processes using automation tools. Adept at operating in high-pressure, high-security environments, with strong communication and problem-solving skills. Certified in Security+, A+, and Power Platform; holds an active Secret Clearance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Microsoft Application Support Analyst
Planned Systems International
Camp Pendleton South, CA
08.2024 - Current
- Provide Tier I–III Microsoft support to all I Marine Expeditionary Force (IMEF) units, with a focus on SharePoint Online, Microsoft Teams, and cloud platform user preparation.
- Enforce user permissions and group membership to validate secure access and compliance with organizational policy.
- Organize, create, and administer SharePoint sites, libraries, and lists to meet unit collaboration and document management needs.
- Use web parts, flows, and Power Automate to deploy customizations to sites, enhancing functionality, and automating repetitive processes.
- Support SharePoint Classic to SharePoint Online migration by creating Marine Corps units for transition, ensuring top priority on users' readiness, data consistency, and adoption of the new cloud platform.
- Design Power BI dashboards to enable military command element leadership to view important operational metrics visually, and enable more effective data-informed decision-making.
- Lead collaboration with sections and units to facilitate the transition from shared drives to SharePoint, creating custom libraries, and enforcing tailored permissions to safeguard confidential data.
- Manage periodic updates in user permissions to facilitate people movement in various departments.
- Collaborate with unit content managers to ensure SharePoint integrations are aligned with business goals and workflows.
- Train end users on SharePoint and Teams best practices, and author internal procedures and technical guidance.
Microsoft Application Support Analyst
Avening Technical Services, LLC.
Camp Pendleton, CA
12.2022 - 08.2024
- Assisted Marine Corps units within the 1st Marine Expeditionary Force and 3rd Marine Aircraft Wing, with their SharePoint sites and Microsoft Teams.
- Collaborated with other personnel, departments, and units to integrate SharePoint with other systems and applications.
- Trained end users on SharePoint usage, best practices, and new features.
- Developed and maintained SharePoint sites, permissions, libraries, lists, views, and forms.
- Provided technical support and troubleshooting issues related to SharePoint functionality, permissions, and access.
- Provided training and technical assistance in site implementation and use.
- Documented configurations, procedures, and policies related to Microsoft application support.
- Stayed up to date on industry trends and best practices to continuously improve processes and services.
Computer Field Analyst
Cherokee Wireless
San Ramon, CA
09.2022 - 11.2022
- Worked alongside Pacific Gas and Electric Co., imaging, caching, and recycling about 2,000 laptops within 45 days.
- Consulted with about 14 clients per day, both remotely and in person, and assigned company-imaged laptops for each client.
- Deployed, synced, and transferred users' accounts and data via Microsoft OneDrive to their new laptops.
- Managed records of each laptop transfer made.
Service Desk Administrator and PKI Technician
U.S. Marine Corps
Camp Pendleton, CA
06.2020 - 06.2022
- Managed the process of secret network token issuance for the entire division.
- Act as the Active Directory Administrator for the 1st Marine Division.
- Served as the Security Manager to verify the user's clearance to gain access to the Marine Corps Enterprise Network.
- Engaged in user support interactions via telephone, chat, and email platforms.
- Addressed user, customer service concerns, and triaged support from specialist team members.
- Diagnosed and resolved user system functionality issues to enable the completion of desired operations.
- Entered service tickets into the incident tracking system, Remedy, to facilitate faster problem identification and resolution.
- Identified system hardware, network infrastructure, and connectivity issues that prevented the execution of user-initiated tasks.
- Configured hardware, devices, and software to set up workstations for employees.
Data Systems Administrator
U.S. Marine Corps
Camp Pendleton, CA
05.2019 - 06.2020
- Worked alongside the 1st Marine Division Headquarters Battalion Communications Company.
- Installed new or rebuilt existing servers, and configured hardware, peripherals, services, settings, directories, storage, etc., in accordance with the standards and project or operational requirements.
- Served on a team managing server deployment and allocation of virtual server capacity.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Served as helpdesk for the 1st Marine Division, and escalated major issues to the supervisor.
- Managed over 2,500 user accounts and more than 200 security groups to provide access to the local domain.
Education
Bachelors - Cybersecurity in Forensics
National University
San Diego, CA, US12-2026
Certification - Data Systems Architecture
U.S. Marine Corps
Twentynine Palms, CA, US05.2019
High School Diploma -
Bermudian Springs High School
York Springs, PA, US06.2018
Skills
- SharePoint administration
- Power Apps
- Microsoft Office 365
- Power BI
- Guest communication
- Attention to detail
- Creative problem solving
- Ticket management
- Customer support
- Guest Services Agent training
- Active secret clearance
Certification
- Security Clearance
- CompTIA Security+
- PL100- Power Platform App Maker Associate
- MS900- Microsoft 365 Certified: Fundamentals
- Lean Six Sigma -Yellow Belt
- Leading Marines Certification
References
- Jonathan, Romero, Project Lead, Information Management Office - Lead, srm1371@gmail.com, 951-216-8954
- Nutron, Truite, Communications Chief, Nutron.truite@usmc.mil, 619-866-9097
- Erin, Rogerson, Project Manager, Cherokee Wireless - Manager, erin@rogersonconsulting.com, 570-441-3914
Timeline
Microsoft Application Support Analyst
Planned Systems International
08.2024 - Current
Microsoft Application Support Analyst
Avening Technical Services, LLC.
12.2022 - 08.2024
Computer Field Analyst
Cherokee Wireless
09.2022 - 11.2022
Service Desk Administrator and PKI Technician
U.S. Marine Corps
06.2020 - 06.2022
Data Systems Administrator
U.S. Marine Corps
05.2019 - 06.2020
Bachelors - Cybersecurity in Forensics
National University
Certification - Data Systems Architecture
U.S. Marine Corps
High School Diploma -
Bermudian Springs High School
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