Yasmine Boggan
Pensacola
Summary
Detail-oriented office professional with a strong background in managing high-volume tasks. Proven ability to maintain accuracy in data entry and handle confidential paperwork. A commitment to continuous learning and improving efficiency in routine office operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Home 2 Suites
Pensacola
07.2025 - Current
- Greeted guests warmly and checked them into their rooms efficiently.
- Managed phone inquiries, directing calls to appropriate departments to ensure timely guest assistance.
- Coordinated room bookings and maintained accurate reservation records, contributing to smooth check-in processes.
- Handled guest complaints professionally, resolving issues to enhance guest satisfaction.
Medical Assistant
Sacred Heart Medical Group
Pensacola
05.2022 - Current
- The Medical Assistant assists with the examination and treatment of patients under the direction of a physician.
- Interviewed patients, measured vital signs, and recorded information on patients' charts while preparing treatment rooms for examinations to facilitate efficient patient flow.
- Assisted with physician-ordered treatments under supervision of physician or registered nurse to ensure patient care standards.
- Performed clerical duties such as answering phones, maintaining records, and filing to support office operations.
- Performs basic materials management functions to include ordering and stocking of supplies. Assists with maintaining a clean and orderly environment.
Health Unit Coordinator / Tech
Sacred Heart Hospital
Pensacola
05.2017 - 05.2022
- Coordinated unit-based quality improvement process through daily data entry of census and admissions, ensuring accurate patient information while maintaining confidentiality and privacy rights. Organized and communicated patient care activities effectively to patients and registered nurses.
- Recorded vital signs, including temperature, blood pressure, pulse, and respiration rate.
- Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
- Reported observations of patient behavior, complaints, and physical symptoms to nurses, facilitating timely and appropriate patient care.
- Assisted in mobility exercises for patients with restricted movement, contributing to their physical rehabilitation and overall care.
Cashier
Walmart
Pensacola
03.2016 - 03.2017
- Conducted financial transactions using cash registers, scanning merchandise for pricing and informing customers of total costs.
- Process credit and debit cards and ensure that receipts are signed, and cards are returned.
- Ensure that the right amount of change is present in the cash drawer at the beginning of each shift. Balance cash drawer at the end of each shift and handle any apparent discrepancies.
- Deactivate tagged merchandise and bag purchases in item-appropriate bags.
- Process discount coupons and redeem offer points in exchange for purchases.
- Coordinated with customer service to manage returns and exchanges, ensuring smooth resolution for customer issues.
- Addressed and resolved customer complaints, escalating complex issues to appropriate departments for further action.
- Assisted customers in locating items.
- Stock merchandise, restock returned merchandise on shelves and set up marketing displays.
Cashier
Hardee's
Pensacola
03.2015 - 03.2016
- Greet customers as they arrive at the counter.
- Process credit and debit cards and ensure that receipts are signed, and cards are returned.
- Ensure that the right amount of change is present in the cash drawer at the beginning of each shift. Balance cash drawer at the end of each shift and handle any apparent discrepancies.
- Process discount coupons and redeem offer points in exchange for purchases.
- Addressed customer complaints and directed escalated issues to appropriate departments for efficient resolution.
- Maintained cleanliness of cash counter and surrounding areas to enhance customer experience.
- Stocked and organized merchandise, restocked returned items, and created marketing displays to promote sales.
Education
Bachelor of Arts - Psychology
The University of West Florida
Pensacola, FL08-2026
Associate of Arts - Psychology
Pensacola State College
Pensacola, FL05-2024
Skills
- Front Desk Operations
- Appointment Scheduling
- Document Management
- Time Management
- Ability to Multitask
- Organization
- Effective planning
- Communication
- Client communication
- Team Work
- Team collaboration
- Patient care
- Computer Knowledge
Certification
- Cert- Patient Care Tech, National Healthcare Association, 01/27/22, 01/27/24
- CPR Certification, American Heart Association, 09/05/21, 09/30/23
Timeline
Front Desk Receptionist
Home 2 Suites
07.2025 - Current
Medical Assistant
Sacred Heart Medical Group
05.2022 - Current
Health Unit Coordinator / Tech
Sacred Heart Hospital
05.2017 - 05.2022
Cashier
Walmart
03.2016 - 03.2017
Cashier
Hardee's
03.2015 - 03.2016
Bachelor of Arts - Psychology
The University of West Florida
Associate of Arts - Psychology
Pensacola State College