Yasmine Cox
Kennesaw,GA
Summary
-Entry-level Leasing Consultant with outstanding knowledge of fair housing laws. Brings strong skill set and forward-thinking nature to property management markets. Organized and dedicated to property success. Social media guru and expert with editing tools like Canva and Cap-cut. Adept at enhancing community engagement and satisfaction, my tenure at Independence Realty Trust showcases a blend of exceptional customer service and proficient use of Entrata for seamless operations. Leveraging creative problem-solving and market research skills, I significantly contributed to optimizing rental processes and improving community visibility, underlining a goal-oriented approach to achieving leasing excellence.
Overview
3
3
years of professional experience
Work History
Leasing Professional/Social Media Ambassador
Independence Realty Trust
Kennesaw, GA
05.2024 - Current
- Provided personalized tours of the community, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Managed incoming calls/emails and conducted outdoing calls/emails to leads within the first hour.
- Monitored property appearance regularly, including tour path, curb appeal, and show units while working with the service team to address any issues promptly.
- Maintained detailed records of Resident interactions within Entrata, enabling effective communication across my colleagues and community manager when addressing ongoing issues or requests.
- Conducted comprehensive market research (LRO/Market Survey) to understand competitor offerings and provided the information learned to the community manager.
- Collected monthly rent payments and other fees.
- Conducted opening and closing procedures like, sparkling show units and the leasing office, preparing beverages and snacks for prospects and residents.
- Analyzed data from social media analytics tools to optimize content strategy and improve overall performance.
- Collaborated with marketing team to design visually appealing graphics for social media posts.
- Streamlined scheduling processes using social media management software like Hootsuite or Buffer to ensure timely posting across all accounts.
- Increased brand awareness by creating and posting engaging content on social media platforms.
- Maintained a consistent posting schedule of 5 posts a week that balanced promotional material with informative content to keep followers engaged without overwhelming them.
- Raised website traffic through strategic use of hashtags, keywords, and targeted messaging in social media posts.
- Created engaging social media content that highlighted upcoming events and activities while increasing online presence and engagement within the college community.
Senior Customer Experience Colleague
Macys Department Store
Snellville, GA
11.2021 - 08.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
No Degree - Marketing And Public Relations
Kennesaw State University
Kennesaw, GA05.2028
High School Diploma -
Brookwood High School
Snellville, GA05.2021
Skills
- Fair housing policies
- Entrata
- Vero ID
- Vero income centralized review
- Event Planning
- Social Media Expert
- Canva
- Capcut
- Instagram, facebook, and tiktok
- Customer Service
- Property Inspections
- Creative Problem-Solving
- Time management
- Organization
- Goal oriented mindset
- Telephone and email etiquette
- Great response time to leads and applicants
Social Media
LinkedIn: @yasmineunies
Instagram: @yasmineunies
TikTok: @yasmineunies
Timeline
Leasing Professional/Social Media Ambassador
Independence Realty Trust
05.2024 - Current
Senior Customer Experience Colleague
Macys Department Store
11.2021 - 08.2022
No Degree - Marketing And Public Relations
Kennesaw State University
High School Diploma -
Brookwood High School