Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Yasmine East

Houston,TX

Summary

Dynamic Dispatcher with proven expertise at JM Coast Trucking in route optimization and customer communication. Successfully enhanced delivery schedules, ensuring timely updates and high customer satisfaction. Skilled in payment processing and data entry, I consistently improved operational efficiency and contributed to increased upsales through effective customer interactions.

Overview

8
8
years of professional experience

Work History

Dispatcher

JM Coast Trucking
Houston, TX
12.2022 - Current
  • Collected payments for goods delivered or unloaded.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Provided timely updates to customers regarding their orders or requests.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.

Dispatcher

Power Movers
Houston, Texas
10.2021 - 12.2022
  • Interact with customers via telephone, email, online chat, or in person.
  • Memorized entire line of company products and services , including prices and special discounts to be ensure customer retention and increase upsales.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Dispatcher

R&B Trucking
Houston, TX, TX
02.2017 - 10.2021
  • Monitored and tracked the progress of drivers and shipments to ensure on-time delivery.
  • Analyzed data from previous shipments to identify areas of improvement.
  • Ordered supplies or equipment to issue to personnel.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.

Education

High School Diploma -

Stephen Pool Waltrip High School
1900 West 34th St
05-2017

Skills

  • Route optimization
  • Payment processing
  • Delivery scheduling
  • Customer communication
  • Data entry
  • Order tracking

Affiliations

  • Houston Food Bank Volunteer
  • Awarded Most Outstanding Employee
  • Jack & JIll of America Houston Metropolitan Chapter Vice President
  • Young Council Chair, Houston Area Youth Council, Inc.
  • Blood and Platelet Donor

Timeline

Dispatcher

JM Coast Trucking
12.2022 - Current

Dispatcher

Power Movers
10.2021 - 12.2022

Dispatcher

R&B Trucking
02.2017 - 10.2021

High School Diploma -

Stephen Pool Waltrip High School

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Yasmine East