Yasmine Morris
Florence,South Carolina
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dental Assistant
Lone Peak Dental
09.2023 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
Customer Service Specialist
Omni Interactions
01.2021 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer 20 telephone calls promptly to avoid on-hold wait times daily.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Teller
Wells Fargo
03.2016 - 08.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Education
Diploma - Dental Assisting
Florence Darlington Technical College
Florence, SC05.2023
Associate of Science -
Williamsburg Technical College
Florence, SC05.2019
Skills
- Cash Register Operations
- Telephone Etiquette
- Livechat Messaging
- Order and Refund Processing
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Chart Updating
- Appointment Scheduler
Certification
- Certified Dental Assistant
- CNP - Certified Notary Public
- First Aid/CPR Certified
References
Tabatha Mcfadden- EXP Realty : 8432299397, tabathamcfadden9@gmail.com
Debra Poston- Branch Manager: 8436644093
Kierra Carter- Life Coach/Author: 8433190691, misskierra77@yahoo.com
Timeline
Dental Assistant
Lone Peak Dental
09.2023 - Current
Customer Service Specialist
Omni Interactions
01.2021 - 05.2023
Teller
Wells Fargo
03.2016 - 08.2022
Diploma - Dental Assisting
Florence Darlington Technical College
Associate of Science -
Williamsburg Technical College
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