Summary
Overview
Work History
Education
Skills
References
Awards
Timeline
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Yasmine Morsy

Miami

Summary

Dynamic and reliable professional with extensive experience in customer service at Publix Super Markets and Costco Wholesale. Proven expertise in cash handling and problem-solving, consistently enhancing customer satisfaction. Recognized for effective team collaboration and maintaining a positive attitude, I excel in fast-paced environments while ensuring operational efficiency and a welcoming atmosphere for all customers.

Overview

6
6
years of professional experience

Work History

Cashier

Publix Super Markets
07.2022 - Current
  • Checking out customers, which consists of collecting various forms of payments; cash, credit, checks, and cash back if required
  • When purchasing alcohol, we verify the customers’ age by accepting certain forms of IDs
  • Keeping our register clean is vital, we level the fridges, chips, and candies when business is slow or when we close

Front End Assistant

Costco
Miami
11.2024 - 01.2025
  • As front-end assistants, we helped the cashiers. We would load the items on the register, and then pack them in a cart. Go-backs were a top priority when we closed, so we would take carts at a time, filled with items needing to be returned to their shelves. I was lucky enough to be able to be a self-checkout cashier when needed, and I would hop on and be there for however long they needed during the rushes we had. At the end of the shift, we would clean the front end (all the registers and self-checkouts) by sweeping and mopping. I learned plenty of skills, enhancing my customer service, customer support abilities, and issue resolution skills in a more professional manner.

Volunteer Staff

Miami Zoo
05.2019 - 05.2019
  • As volunteer staff at the Miami Zoo, I would help with renting and returning the bikes. We would give the customers a form to fill out, then go get the bikes based on their family size, with a key. When families were done, they would return the bikes to us with the keys, and we would return them with the rest of the bikes.

Education

Bachelor of Arts - Psychology

Florida International University
Miami, FL
05-2026

AA - Psychology

Miami-Dade College
Miami, FL
07.2022

Skills

  • Cash handling
  • Customer service
  • Problem solving
  • Team collaboration
  • Product scanning
  • Cash register operation
  • Product restocking
  • Social perception
  • Efficiency
  • Positive attitude
  • Communication
  • Problem solving
  • Customer focus
  • Reliability and punctuality

References

  • Yuleixis Ferrer, 786-641-2800, CS Assitant Manager
  • Alejandro Rodriguez, 786-715-2686, Front Service Clerk
  • Jose L Losa, 786-304-7382, Cashier

Awards

  • Graduated with honors in high school.
  • Dean’s list for both Spring and Fall terms of the school year 2023 for Miami-Dade College.

Timeline

Front End Assistant

Costco
11.2024 - 01.2025

Cashier

Publix Super Markets
07.2022 - Current

Volunteer Staff

Miami Zoo
05.2019 - 05.2019

Bachelor of Arts - Psychology

Florida International University

AA - Psychology

Miami-Dade College

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Yasmine Morsy