Summary
Overview
Work History
Education
Skills
Timeline
Server

Yasmine Sullivan

Tampa,FL

Summary

Proven to excel in high-volume dining environments, I leveraged exceptional customer service and cash handling skills at Applebee's Grill + Bar to enhance guest satisfaction and increase sales. My ability to manage multiple tasks efficiently, coupled with a strong work ethic, has consistently resulted in positive customer feedback and repeat business.

Overview

2
2
years of professional experience

Work History

Server

Applebee's Grill + Bar
10.2023 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customers needs
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

Beverage Server

4 Play Lounge
04.2022 - 09.2022


  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
  • Developed rapport with regular customers, fostering loyalty and repeat business.
  • Successfully upsold premium beverage options, increasing overall sales revenues.
  • Collaborated with bartenders and kitchen staff for seamless service during peak hours.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Utilized knowledge of menu items and ingredients to make personalized recommendations for guests.
  • Participated in promotional events such as themed nights or happy hour specials to drive increased revenue opportunities.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Diploma -

Grovetown High School
Grovetown, GA
06.2012

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Food Running
  • High-volume dining

Timeline

Server

Applebee's Grill + Bar
10.2023 - 05.2024

Beverage Server

4 Play Lounge
04.2022 - 09.2022

Diploma -

Grovetown High School

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Yasmine Sullivan