Hi, I’m
Yasmine Terry
Tuscon,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
years of professional experience
Work History
Swish Safety LLC
Administrative Assistant
2023.07 - Current (2 education.years_Label & 11 education.months_Label)
Job overview
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Scheduled office meetings and client appointments for staff teams.
Nunex Enterprises LLC
IT Help Desk Agent II
2022.11 - 2023.06 (7 education.months_Label)
Job overview
- Responded via email chat and calls to support requests from end-users with technical problems
- Followed up with clients to verify optimal customer satisfaction and support any continual technical problem
- Frequently used ticketing systems to document resolutions and troubleshooting steps and comments
- Explained technical information in clear terms to promote better understanding to end-users
TTEC
Customer Service Representative
2022.08 - 2022.11 (3 education.months_Label)
Job overview
- Actively listened to customers and their concerns and if necessary escalated to appropriate department
- Answered constant flow of customers calls with minimal wait times
- Operated multiple programs- Outlook, Microsoft, Zoom
- Trained with HIPPA and member privacy act
Staff Pros
Receptionist
2020.01 - 2020.03 (2 education.months_Label)
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Select Staffing Agency
Data Entry Clerk
2018.11 - 2019.07 (8 education.months_Label)
Job overview
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted and checked input data against original documents.
- Corrected data entry errors to prevent later issues such as duplication or other concerning issues.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
Education
El Paso Community CollegeEl Paso, TX
Associate of Science from CNC Machining
07.2016
Franklin High SchoolEl Paso, TX
High School Diploma
06.2011
Skills
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Computer Proficiency
- Critical Thinking
- Patient and Empathetic
- Computer Proficient
- Excellent Attention to Detail
- Administrative and Office Support
- Understanding Customer Needs
- Goes the extra mile
- Determined and persistent
- Remote System Analysis
Timeline
Administrative Assistant
Swish Safety LLC
2023.07 - Current (2 education.years_Label & 11 education.months_Label)
IT Help Desk Agent II
Nunex Enterprises LLC
2022.11 - 2023.06 (7 education.months_Label)
Customer Service Representative
TTEC
2022.08 - 2022.11 (3 education.months_Label)
Receptionist
Staff Pros
2020.01 - 2020.03 (2 education.months_Label)
Data Entry Clerk
Select Staffing Agency
2018.11 - 2019.07 (8 education.months_Label)
El Paso Community College
Associate of Science from CNC Machining
Franklin High School
High School Diploma