Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yassmine Hakimi

Oakland Gardens,NY

Summary

Dynamic and passionate bilingual worker, excelling in customer service and conflict resolution. Skilled in POS system operation and fostering team collaboration, I consistently enhance customer satisfaction and loyalty through personalized service and effective problem-solving. Committed to achieving companies goals while creating a welcoming environment.

Overview

2
2
years of professional experience

Work History

Sales Associate

Platinum Furniture
Philadelphia, PA
02.2023 - 03.2025
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.

Barista

Dunkin’ Donuts
Bayside
01.2024 - 06.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Education

Associates - Health Science

Queens Borough Community College
Bayside, NY
2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Microsoft office
  • Microsoft PowerPoint
  • Microsoft Excel
  • Money handling
  • Conflict resolution
  • Complex Problem-solving

Languages

English
Farsi

Timeline

Barista

Dunkin’ Donuts
01.2024 - 06.2024

Sales Associate

Platinum Furniture
02.2023 - 03.2025

Associates - Health Science

Queens Borough Community College
Yassmine Hakimi