Yastin Mohamed
Rochester,MN
Summary
Language services and operations professional with more than 15 years of experience in healthcare interpretation, medical translation, customer service, team leadership, logistics management, and military language support. Currently serving as a Medical Interpreter at Mayo Clinic, providing accurate and culturally responsive interpretation across emergency, inpatient, outpatient, surgical, and specialty care settings.
Four years of supervisory experience with Worldwide Language Resources and two years of experience as a Logistics Manager managing more than 30 drivers. Previous telecommunications customer service experience with Spectrum, providing technical support, customer education, and problem resolution. As a U.S. Military Interpreter and Cultural Advisor, collaborated with military physicians to translate infectious disease education and medical materials from English into Somali, supporting effective communication and patient care. Former holder of a Top Secret/Sensitive Compartmented Information (TS/SCI) security clearance. Recognized for strong leadership, operational coordination, professionalism, and the ability to build collaborative relationships across diverse teams.
Overview
17
17
years of professional experience
Work History
Interpreter
Mayo Clinic
Rochester, Minnesota
04.2025 - Current
- Ensured accurate interpretation of complex medical terminology.
- Adapted to varying dialects and language nuances during interpretations.
- Assisted in facilitating effective communication during patient consultations.
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
- Maintained confidentiality while handling sensitive patient information.
- Participated in training sessions to enhance interpreting skills and knowledge.
Interpreter Services Coordinator
Mayo Clinic
Rochester, Minnesota
09.2024 - 04.2025
- Collaborated with medical staff to assess communication needs of patients and families.
- Managed scheduling and logistics for interpreter assignments across multiple departments.
- Maintained accurate records of interpreter usage and service requests for reporting purposes.
Interpreter
Mayo Clinic
Rochert, Minnesota
04.2024 - 09.2024
- Ensured accurate interpretation of complex medical terminology.
- Assisted in facilitating effective communication during patient consultations.
- Maintained confidentiality while handling sensitive patient information.
Customer Service Representative
Spectrum
Rochester, MN
10.2023 - 08.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved billing issues efficiently and effectively for customers.
- Assisted customers with inquiries via phone and online chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated clients on service features and promotions offered by Spectrum.
- Documented customer interactions accurately in the company database.
- Collaborated with team members to enhance service delivery processes.
Material Handler
Mayo Clinic
Rochester, Minnesota
12.2022 - 07.2023
- Operated forklifts to transport materials within the facility.
- Loaded and unloaded supplies from delivery trucks efficiently.
- Collaborated with team members to streamline material handling processes.
- Ensured compliance with safety regulations during all operations.
- Managed work area cleanliness by following company guidelines for organization.
Carrier/Dispatcher
Amni Trucking LLC
Rochester, MN
01.2020 - 09.2022
- ● Supervise and communicate dispatch assignments to drivers in a timely manner to ensure productivity, assign orders to drivers to meet customer requirements. Effectively communicate with customers and drivers to resolve logistics, service issues. ● Implemented company policies to ensure compliance and operational consistency., procedures and excellent customer service ● Developed and maintained strong relationships with customers and drivers to enhance service delivery and satisfaction. ● Negotiate shipping details and service with customers and Brokers ● Executed pickup and delivery operations for customer shipments, ensuring reliable and timely service. ● Performed data entry tasks to maintain accurate records and information. and maintenance of files and records ● Prepares daily work and run schedules for drivers.
- Ensured compliance with safety regulations and company policies during deliveries.
- Maintained accurate logs of driving hours, mileage, and fuel consumption.
Desk Operations Specialist
Mayo Clinic
02.2018 - 01.2020
- Work with physicians and other healthcare professionals to anticipate and respond directly to patient needs and the requests of the healthcare team. ● Acted as a primary point of contact for patients, providing guidance and support throughout their healthcare experience. ● Preparing the patient for their appointment by performing check-in procedure and rooming for providers.. ● Scheduling follow-up appointments. ● Managing the flow of patient material. ● Informed patients of scheduling delays to manage expectations.
- Managed daily desk operations and workflow processes for efficient service delivery.
- Coordinated scheduling and appointment logistics for patients and medical staff.
- Developed training materials and resources for new desk operations team members.
Linguist
Mission Essential
Columbus, Ohio
05.2017 - 11.2018
- Combined Joint Task Force – Horn of Africa (CJTF-HOA)
Camp Lemonnier, Djibouti
Socce, Somali Linguist
● Provide interpretation of Somali to English and vice versa for the Department of Defense, Operation Enduring
Freedom in the Global War on Terror.
● Provide clear, concise and grammatically correct translation of audio, written and online language material into
hard copy in a manner that maintains the integrity of the material.
● Provide cultural insight to the intelligence analysts and the command staff through a comprehensive knowledge
of the culture, religion, geopolitical and economic issues of the region. - Analyzed linguistic data to support strategic military operations. for military and intelligence operations.
- Developed comprehensive training materials to improve language proficiency and cultural awareness. for language proficiency and cultural awareness.
- Collaborated with cross-functional teams to strengthen communication strategies across operations.
Linguist
WorldWide Language Resources
Fayetteville, North Carolina
04.2011 - 02.2017
- Combined Joint Task Force – Horn of Africa (CJTF-HOA)
Camp Lemonnier, Djibouti
TF, Somali Linguist
● Provide interpretation of Somali to English and vice versa for the Department of Defense, Operation Enduring
Freedom in the Global War on Terror.
● Provide clear, concise and grammatically correct translation of audio, written and online language material into
hard copy in a manner that maintains the integrity of the material. - Interpreted meetings, conferences, and interviews during military operations, facilitating clear communication between diverse stakeholders.
- Supported field operations by providing real-time language interpretation services.
- Reviewed and edited translated materials for clarity and consistency, ensuring high-quality communication in support of mission objectives.
- Collaborated with cross-functional teams to deliver accurate translations of critical documents, enhancing operational effectiveness.
Linguist
Mission Essential
Columbus, Ohio
12.2009 - 04.2011
- Combined Joint Task Force – Horn of Africa (CJTF-HOA)
Camp Lemonnier, Djibouti
TF, Somali Linguist
● Provide interpretation of Somali to English and vice versa for the Department of Defense, Operation Enduring
Freedom in the Global War on Terror.
● Provide clear, concise and grammatically correct translation of audio, written and online language material into
hard copy in a manner that maintains the integrity of the material. - Translated complex documents for military and government clients.
- Analyzed linguistic data to improve communication strategies.
- Developed training materials for language proficiency programs.
Education
Certificate -
Coursera
06-2023
High School Diploma -
Mayo High School
Rochester06-1999
Skills
- Medical terminology
- Bilingual interpretation
- Cultural competence
- Professional ethics
- Scheduling logistics
- Problem solving
- Record keeping
- Team collaboration
- Attention to detail
- Active listening
- Time management
- Adaptability
- Conflict resolution
- Subject matter expertise
- Client confidentiality
Timeline
Interpreter
Mayo Clinic
04.2025 - Current
Interpreter Services Coordinator
Mayo Clinic
09.2024 - 04.2025
Interpreter
Mayo Clinic
04.2024 - 09.2024
Customer Service Representative
Spectrum
10.2023 - 08.2024
Material Handler
Mayo Clinic
12.2022 - 07.2023
Carrier/Dispatcher
Amni Trucking LLC
01.2020 - 09.2022
Desk Operations Specialist
Mayo Clinic
02.2018 - 01.2020
Linguist
Mission Essential
05.2017 - 11.2018
Linguist
WorldWide Language Resources
04.2011 - 02.2017
Linguist
Mission Essential
12.2009 - 04.2011
Certificate -
Coursera
High School Diploma -
Mayo High School