Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Yazmin Franco

Cape Coral,USA

Summary

Licensed Real Estate Agent with over seven years of experience in Property Management and Customer Service. Expertise in property management principles, federal, state, and local regulations. Proven ability to communicate effectively, supervise teams, and deliver high-quality service. Strong technical and interpersonal skills enhance organizational effectiveness and efficiency.

Overview

21
21
years of professional experience

Work History

Real Estate Sales Associate

Waterfront Realty Group, Inc.
04.2025 - Current
  • Cultivated strong client relationships through exceptional service and timely communication.
  • Conducted open houses to showcase properties, attracting potential buyers.
  • Streamlined closing processes by coordinating inspections, appraisals, and title work efficiently.
  • Assessed client property needs and preferences through effective communication.
  • Enhanced professional skills by attending seminars and workshops on industry trends.
  • Generated leads for sales and rental properties via cold calls and referrals.

Property Manager/Office Manager /Credit Specialist

Emerald Realty Int./ Credit Medic
01.2018 - 01.2025
  • Oversaw hiring and supervision of staff for property management operations.
  • Executed delinquency calls and data entry to maintain accurate records.
  • Conducted property inspections for residential and commercial assets to identify maintenance needs.
  • Negotiate lease terms and renewals to optimize occupancy rates.
  • Managed communication with owners during turnover processes for seamless transitions.
  • Implemented move-in and move-out procedures to ensure compliance and efficiency.
  • Hired contractors and navigated negotiations to secure favorable terms.
  • Ensured adherence to HUD regulations while managing Section 8 properties.

Life Insurance agent

American income Life
06.2017 - 12.2017
  • Sold whole life and term life insurance policies to meet client needs.
  • Scheduled appointments to facilitate effective client consultations.
  • Traveled to client locations to provide personalized service.
  • Conducted follow-ups with clients to ensure satisfaction and address inquiries.

TH Instructional Support Assistant

Non-Invasive Cardiology, Stony Brook University Hospital
10.2004 - 04.2017
  • Supervised front desk operations, ensuring efficient patient flow and high service standards.
  • Obtained precertification for non-invasive tests, including MRI and CT scans, prior to appointments.
  • Managed inquiries from managed care companies, securing necessary authorizations through extensive follow-up.
  • Ensured compliance with HIPAA, DOH, and JACHO regulations through continuous quality improvement initiatives.
  • Oversaw IDX scheduling and managed non-invasive testing schedules effectively.
  • Answered high-volume phone calls courteously, directing inquiries to appropriate departments.
  • Processed accession numbers for testing and billing purposes accurately.
  • Entered ICD10 diagnosis codes in EMR encounters to facilitate billing procedures.

Training Coordinator

Miller Environmental Group, Inc.
05.2004 - 08.2004
  • Coordinated scheduling for multiple classes to enhance operational efficiency.
  • Developed and organized comprehensive training materials to support employee development.
  • Ensured compliance with OSHA regulations for all employees.
  • Followed up on proposals to maintain project momentum.

Education

Licensed
Fort Myers, FL
04.2025

Skills

  • Fluent in Spanish
  • Organizational skills
  • Secretarial expertise
  • Property management software
  • Database entry proficiency
  • Compliance database knowledge
  • IDX familiarity
  • Typing speed 80 WPM
  • Microsoft Word and Excel
  • Powerchart and EMR experience
  • Centricity and Syngo Dynamics knowledge
  • Outlook proficiency
  • Customer service excellence

Timeline

Real Estate Sales Associate

Waterfront Realty Group, Inc.
04.2025 - Current

Property Manager/Office Manager /Credit Specialist

Emerald Realty Int./ Credit Medic
01.2018 - 01.2025

Life Insurance agent

American income Life
06.2017 - 12.2017

TH Instructional Support Assistant

Non-Invasive Cardiology, Stony Brook University Hospital
10.2004 - 04.2017

Training Coordinator

Miller Environmental Group, Inc.
05.2004 - 08.2004

Licensed

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Yazmin Franco