Yazmin Treto
New Orleans,LA
Summary
Efficient Human Resources Administrator known for high productivity and ability to complete tasks swiftly. Possess strong skills in employee relations, benefits administration, and HR policies compliance. Excel in communication, problem-solving, and adaptability, ensuring smooth HR operations and positive workplace environment.
Overview
16
16
years of professional experience
Work History
Human Resources Administrator
MMR Constructors
Baton ROuge, LA
01.2022 - Current
- Prepared reports regarding personnel related activities such as turnover rate, absenteeism.
- Answered questions from current or potential employees regarding benefits packages or other HR related matters.
- Provided guidance on employee relations issues such as performance management, disciplinary action, grievances.
- Acted as a liaison between employees and upper-level management when needed.
- Ensured compliance with federal, state, and local laws related to employment practices.
- Performed payroll functions including calculating hours worked and overtime pay rates.
- Monitored compliance with employment laws and regulations.
- Maintained employee records, ensuring accuracy and confidentiality of all documents.
- Organized company events such as team-building activities or holiday parties.
- Managed benefits programs such as health insurance plans, retirement accounts.
- Processed new hire paperwork and conducted onboarding orientations.
- Regularly updated HR databases to reflect employee information, changes in benefits, and other details.
- Answered employee questions regarding health benefits and 401k options.
- Supervised onboarding process for newly hired employees, including distribution of all paperwork.
- Handled employee conflicts efficiently while following all company procedures.
- Built and developed lasting relationships with employees, peers, upper management and outside vendors.
- Facilitated conflict resolution processes to address workplace issues and promote a positive work environment.
- Maintained and updated employee records, ensuring compliance with legal and regulatory requirements.
- Provided guidance and support to managers on employee relations and performance management issues.
- Leveraged internal HR databases to organize and maintain personnel records, enter employee data, and update previous data.
- Conducted exit interviews and completed employment termination paperwork.
- Hired employees and processed hiring-related paperwork.
- Addressed harassment allegations, work complaints or other employee concerns.
- Interpreted and explained human resources policies, procedures or regulations.
Sales Manager
Hampton Inn and Suites New Orleans Downtown
New Orleans, LA
05.2014 - 08.2020
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established relationships with key clients, while maintaining existing customer base.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Maintained accurate records of all transactions between customers and company representatives.
- Developed and implemented sales strategies to increase market share.
- Created and presented monthly reports to management on sales performance.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
Receptionist
Law Offices of Malvern C. Burnett APLC
New Orl, LA
01.2016 - 02.2018
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated daily log book with information about visitors entering the premises.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Assisted with special projects assigned by management when required.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Greeted visitors and provided them with assistance.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Monitored office supplies inventory and placed orders when necessary.
- Scheduled appointments for clients, customers, and other visitors.
- Scheduled and confirmed appointments and meetings for management team.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
Server
Finas Coffee Shop
Brownsville, TX
07.2009 - 08.2013
- Greeted guests and provided menus.
- Accurately recorded orders on cash register and point-of-sale system.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Assisted in training new servers.
Education
High School Diploma -
Lopez High School
Brownsville, TXSome College (No Degree) -
University of Texas Browsnville
Brownsville, TXSkills
- Payroll administration
- Employee relations
- Regulatory compliance
- Conflict resolution
- Onboarding process
- Benefits management
- Employee onboarding
- HR reporting
- Data management
- Effective communication
- Organizational skills
- Time management
- Problem solving
- Onboarding and orientation
- FMLA administration
- Work complaint handling
- Transfer coordination
- Promotion coordination
- Clerical oversight
- Problem-solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Human Resources Administrator
MMR Constructors
01.2022 - Current
Receptionist
Law Offices of Malvern C. Burnett APLC
01.2016 - 02.2018
Sales Manager
Hampton Inn and Suites New Orleans Downtown
05.2014 - 08.2020
Server
Finas Coffee Shop
07.2009 - 08.2013
High School Diploma -
Lopez High School
Some College (No Degree) -
University of Texas Browsnville