Yazmine Herndon
Centreville
Summary
Customer Service Representative with proven ability to excel in fast-paced service environments through strong communication and problem-solving skills. Demonstrated track record of efficiently managing and resolving customer inquiries. Seeking to leverage these skills to enhance team performance and customer satisfaction in a new field.
Overview
2
2
years of professional experience
Work History
Police Communications Operator
Anne Arundel County Police
05.2023
- Process emergency communications, coordinate first responder dispatch, and maintain accurate incident documentation while ensuring rapid response times
- Guide callers through crisis situations, provide life-saving instructions, and maintain composure while coordinating emergency response teams
- Manage concurrent emergency situations, streamline communication protocols, and enhance dispatch efficiency through systematic call handling
- Partner with law enforcement, fire departments, and medical teams to ensure synchronized emergency response and effective incident resolution
Esthetician
Massage Envy
09.2021 - 05.2023
- Performed customized facial treatments and skin analyses, maintaining detailed client records while ensuring compliance with sanitization protocols.
- Developed personalized skincare regimens for diverse clientele, addressing specific concerns and promoting long-term skin health solutions.
- Built strong client relationships through expert consultation services, leading to consistent client retention and positive feedback.
Education
Esthetics -
Cortiva Institute-Baltimore
Baltimore, Md01.2025
Liberal Arts - undefined
Anne Arundel Community College
Arnold, Md01.2015
Skills
- Team Coordination
- Incident Management
- Time Management
- Data entry
- Experienced in software utilization
- Adaptability and flexibility
Timeline
Police Communications Operator
Anne Arundel County Police
05.2023
Esthetician
Massage Envy
09.2021 - 05.2023
Liberal Arts - undefined
Anne Arundel Community College
Esthetics -
Cortiva Institute-Baltimore
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