Yazmine Martinez
Burbank,IL
Summary
Dedicated and adaptable professional with a diverse background in healthcare support, customer service, team leadership, and operations. Proven ability to manage front-desk responsibilities, coordinate patient care, lead high-performing teams, and deliver exceptional service in fast-paced environments. Skilled in multitasking, scheduling, communication, and conflict resolution with a strong focus on client satisfaction and efficiency. Passionate about helping others, thriving in collaborative settings, and continually learning new skills to support both team and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Retina Consultants
Des Plaines, IL
04.2024 - Current
- Scheduled and coordinated patient appointments, follow-ups, and surgical procedures, ensuring efficient provider calendars, and minimal wait times.
- Served as the primary point of contact for patients, providing compassionate support, and clear communication regarding treatment plans, insurance, and pre/post-op instructions.
- Verified insurance coverage and obtained prior authorizations for diagnostic tests, treatments, and procedures, reducing delays in patient care.
- Accurately maintained patient records using electronic health record (EHR) systems, ensuring confidentiality, and compliance with HIPAA regulations.
- Collaborated with ophthalmologists, technicians, and other team members to streamline patient flow and enhance clinic efficiency.
- Addressed patient questions and concerns in person and by phone, fostering positive relationships, and improving overall patient satisfaction.
Bartender
La Herradura de Joliet
Joliet, IL
04.2024 - 09.2024
- Prepared and served a wide variety of cocktails, beers, and specialty drinks efficiently and accurately in a fast-paced, high-volume bar setting.
- Provided exceptional customer service by engaging with guests, taking accurate orders, and ensuring a welcoming, enjoyable environment.
- Maintained a clean and organized bar area, including restocking supplies, cleaning glassware, and adhering to health and safety standards.
- Handled cash, credit card transactions, and daily register reconciliation with accuracy and accountability.
- Checked IDs to ensure legal drinking age compliance, and promoted responsible alcohol service in accordance with state laws.
- Collaborated with servers, kitchen staff, and management to ensure a smooth service flow and quick resolution of customer concerns.
Receptionist/Cashier/Professional Dog Bather
The Barker Shop
Willowbrook, IL
08.2023 - 04.2024
- Bathed and dried dogs of all breeds and sizes using safe, stress-reducing techniques while identifying skin conditions or health concerns for groomer or client awareness.
- Maintained a clean and sanitary grooming area by disinfecting tubs, tools, and workstations, according to health and safety regulations.
- Provided excellent customer service at the front desk by checking in and out clients, answering phones, and addressing questions about services and pet care.
- Managed daily transactions, processed payments, and balanced the cash drawer at the end of shifts with high accuracy.
- Scheduled grooming appointments and managed a busy calendar using booking software, ensuring efficient time management, and client satisfaction.
- Built strong client relationships through friendly, knowledgeable service, leading to repeat business and positive word-of-mouth referrals.
Preloader
UPS
Bedford, IL
10.2021 - 08.2023
- Loaded, organized, and scanned packages onto delivery trucks accurately and efficiently to ensure timely dispatch and route optimization.
- Followed strict safety protocols and lifting techniques to handle packages weighing up to 70 lbs, reducing workplace injuries, and promoting a safe work environment.
- Worked in a fast-paced, high-volume environment while maintaining accuracy and meeting tight daily deadlines.
- Collaborated with team members and supervisors to maintain a smooth workflow and resolve package discrepancies or labeling issues.
- Conducted regular equipment checks, and maintained cleanliness in the work area to support operational efficiency and safety compliance.
- Demonstrated reliability and punctuality by consistently arriving on time for early morning shifts, and meeting productivity expectations.
Shift Leader/Barista/Cashier
Dunkin' Donuts
Crestwood, IL
06.2019 - 10.2021
- Supervised and supported a team of 8 to 10 employees per shift to ensure efficient operations, customer satisfaction, and adherence to brand standards.
- Prepared and served high-quality coffee, beverages, and food items quickly and accurately in a fast-paced environment.
- Trained new team members on POS systems, food safety procedures, and customer service protocols to maintain consistency and productivity.
- Managed cash register operations, handled daily cash deposits, and ensured accurate financial transactions during shifts.
- Resolved customer complaints professionally and efficiently, maintaining a positive store environment, and increasing customer retention.
- Maintained cleanliness and compliance with health and safety regulations, including regular checks of equipment, food prep areas, and sanitation procedures.
Education
High School Diploma -
Reavis High School
Burbank, IL05-2021
Some College (No Degree) - Nursing
Chamberlain College of Nursing
Tinley Park, ILSkills
- Customer service excellence
- Multitasking and time management
- Team leadership
- Communication skills
- Problem solving
- Administrative and scheduling proficiency
- Attention to detail
Certification
- CPR Certification (BLS American Heart Association): 04/2025-04/2027
- Bartending Certificate (ABC Bartending): 09/2024-09/2027
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Patient Care Coordinator
Retina Consultants
04.2024 - Current
Bartender
La Herradura de Joliet
04.2024 - 09.2024
Receptionist/Cashier/Professional Dog Bather
The Barker Shop
08.2023 - 04.2024
Preloader
UPS
10.2021 - 08.2023
Shift Leader/Barista/Cashier
Dunkin' Donuts
06.2019 - 10.2021
High School Diploma -
Reavis High School
Some College (No Degree) - Nursing
Chamberlain College of Nursing
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