Yazmine McNair
Arlington,TX
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
5
5
years of professional experience
Work History
Manager, Clinic Operations and Integration
IntraCare
01.2023 - Current
- Improve operational planning and business frameworks to enhance resource utilization and reduce waste.
- Onboard new acquisitions/employees with training and new hire documentation.
- Maximize performance by monitoring daily activities and mentoring team members.
- Expand cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Review performance data to monitor and measure productivity, goal progress and activity levels.
- Adjust job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Establish and update work schedules to account for changing staff levels and expected workloads.
- Maximize productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Project Coordinator
IntraCare
09.2022 - 01.2023
- Keep projects on schedule by managing deadlines and adjusting workflows.
- Liaise between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervise multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Gather requirements for ongoing projects and organized details for management use.
- Arrange events by overseeing logistics, budgets, venue selection and activity planning.
- Develop executive presentations and reports to facilitate project evaluation and process improvement.
- Counsel departmental leaders to determine issues and deliver solutions to individualized problems and concerns.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Built strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting products and services.
- Collaborated with project leaders to comply with accounting needs for project maintenance requirements.
- Arranged events by overseeing logistics, budgets, venue selection and activity planning.
Financial Counselor
Parkland Health & Hospital System
07.2020 - 03.2022
- Possess working knowledge of third-party payouts and insurance verification procedures and understand managed care and insurance contractual arrangements
- Resolve financial issues as it relate to multiple groups including third party payors, physicians, patients, and system
- Processed 15-20 financial assistance applications per day.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Explored specific plans of action to address creditor demands and reduce debt.
Clinic Manager
Care Now, Urgent Care
10.2019 - 12.2019
- Resolved complaints related to claims, eligibility, utilization management, reimbursement, and member specific issues within required timeframes
- Developed month end, quarterly, and annual reports by extracting information from databases and other internal resources
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Prepared and retained records, files and reports according to various government and practice standards.
- Supervised team of 15 patient representatives, lab-techs, and LVNs
Supervisor, Program Administrator | Office Services
University of Mississippi Medical Center
11.2018 - 06.2019
- Managed and evaluated department productivity by delegating assignments to administrative staff, nurses, chief medical director, and provider principal investigator
- Facilitate and enhance continuum of care coordination with multiple teams, disciplines, or external resources as required
- Coordinated 10 events regarding Diversity and Inclusion, HIV 101 education, and Infectious Disease and Prevention
- Developed Trauma Informed Care program from ground up, laying out framework and defining roles.
- Maintained 98% accuracy of all financial matters including billing, payroll, and insurance claims through development of internal auditing and compliance systems.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Education
Master of Public Health - Health Policy, and Management
Jackson State University
12.2018
Bachelor of Science - Public Health, Health Administration
The University of Southern Mississippi
05.2016
Skills
- Program Management
- Team Leadership
- Verbal and Written Communication
- Utilization Management
- Planning and Execution
- Critical Thinking
- Conflict Resolution
- Quality Assurance
- Continuous Improvements
- Project Coordination
- Adaptable and Flexible
- Patient Flow
- Organizational Systems
Timeline
Manager, Clinic Operations and Integration
IntraCare
01.2023 - Current
Project Coordinator
IntraCare
09.2022 - 01.2023
Financial Counselor
Parkland Health & Hospital System
07.2020 - 03.2022
Clinic Manager
Care Now, Urgent Care
10.2019 - 12.2019
Supervisor, Program Administrator | Office Services
University of Mississippi Medical Center
11.2018 - 06.2019
Master of Public Health - Health Policy, and Management
Jackson State University
Bachelor of Science - Public Health, Health Administration
The University of Southern Mississippi
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