Yazmyn Beander
Glastonbury
Summary
Dedicated manager with a strong focus on customer satisfaction, team mentorship, and operational efficiency. Proven ability to resolve issues and enhance service delivery.
Friendly and reliable with a positive attitude and excellent customer service skills. Understands the importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating a welcoming atmosphere and ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Manager on Duty
Sonics Drive In
Newport News, VA
02.2023 - 05.2026
- Supervised daily operations to ensure optimal service delivery and customer satisfaction.
- Trained and mentored team members to enhance performance and operational efficiency.
- Implemented standard operating procedures to improve workflow consistency and accuracy.
- Resolved customer complaints promptly, maintaining high levels of guest satisfaction.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Education
High School Diploma -
Robert E. Fitch High School
Groton, CTSkills
- Customer service focus
- Staff training and development
- Customer service
- Training and mentoring
- Customer assistance
- Work ethic and integrity
- Cash register operation
- Cash handling and management
Timeline
Manager on Duty
Sonics Drive In
02.2023 - 05.2026
High School Diploma -
Robert E. Fitch High School