Yazzmyn Hamilton
Tampa,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Moffitt Cancer Center through expert management of high call volumes and complex issues. Skilled in food safety and exceptional customer service, adept at problem-solving and adapting to fast-paced environments. Increased youth involvement in community projects, showcasing leadership and effective communication.
Overview
15
15
years of professional experience
Work History
Call Center Representative
Moffitt Cancer Center
09.2022 - 02.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
Diet Office Clerk
St Joeseph Hospital
03.2016 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
Community Organizer Intern
Tampa General Hospital, St. Joseph's Hospital
06.2013 - 06.2017
- Conducted research on best practices in community development, implementing strategies to improve overall neighborhood vitality.
- Conveyed clear information and ideas both verbally and in writing across audiences.
- Increased youth involvement in local decision-making processes by establishing a youth advisory council.
- Identified funding opportunities for community projects, resulting in increased financial support from various sources.
Cashier Team Lead
McDonald’s
06.2009 - 06.2014
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Catering Associate
Advent Health Tampa
08.2023 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Cleared dishes and glassware quickly following each course.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Ensured compliance with health regulations by maintaining a sanitary work environment and training staff on safe food handling practices.
- Delivered catered food and supplies to facility for on-time set-up.
- Cleaned and organized kitchen stations to promote team efficiency.
Education
Diploma -
Middleton High School
Tampa, FL06.2013
Skills
- Food Safety
- Food Preparation
- Safe Food Handling
- Customer Service
- Flexible and Adaptable
- Problem-Solving
Timeline
Catering Associate
Advent Health Tampa
08.2023 - Current
Call Center Representative
Moffitt Cancer Center
09.2022 - 02.2023
Diet Office Clerk
St Joeseph Hospital
03.2016 - 06.2022
Community Organizer Intern
Tampa General Hospital, St. Joseph's Hospital
06.2013 - 06.2017
Cashier Team Lead
McDonald’s
06.2009 - 06.2014
Diploma -
Middleton High School
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