YBETTE VILLANUEVA
El Paso,Tx
Summary
Self-driven customer service professional with 15 + years of experience. Committed to providing high-quality service and superior guest experience. Positive and infectious personality with excellent interpersonal and relationship building skills. Enhances customer experiences by employing service-oriented behaviors,understanding customers desires and providing customized solutions to build loyalty. An excellent communicator and an empathetic listener with excellent problem-solving capabilities.
Overview
2
2
Languages
20
20
years of professional experience
Work History
Medical Receptionist
El Paso Physical Therapy Services
02.2026 - Current
- Greet patients and provide friendly customer service.
- Answer phone calls and respond to patient questions.
- Schedule, confirm, and reschedule appointments.
- Check patients in and out of the office.
- Verify insurance and collect copayments when needed.
- Update and maintain patient information and medical records.
- Handle referrals, authorizations, and basic paperwork.
- Communicate with doctors, nurses, and other healthcare staff.
- Protect patient privacy and follow HIPAA guidelines.
- Keep the front desk organized and professional.
- Help patients understand office procedures and appointment information.
Beauty Advisor/Tasker
Ulta Beauty
08.2022 - 2025
- Excellent verbal communication skills, active listening and paying attention to detail and providing customized customer service.
- Determined each guest needs and answered questions regarding products and services.
- Built and nurtured loyal customers relationships, promoting referrals to increase Ulta customer bases.
- Achieved 100% customer satisfaction, maintaining fundamental product knowledge including features,benefits usage and application techniques to achieve best results.
- Accurately select product by matching slot numbers product descriptions using a voice-activate warehouse management system.
- Problem Solving
- Total the numbers on the purchase order and note variances to the bill of lading
- Compare shipping documents to the purchase order to determine if they are the same with regard to quantity and product description
- Numeric Computation/Reporting
- Report all merchandise discrepancies and product quality issues to supervision including damaged.
- Ensure all quality and safety processe.
Inventory Specialist
Walgreens
09.2019 - 05.2022
- Counting and balancing merchandise.
- Identify any discrepancies or losses each week.
- Making a price list of products in stock.
- Arranging and transferring inventory.
- Manage orders to facilitate sales of production.
- Math Proficiency.
- Basic budget management skills.
Beauty Consultant
Walgreens
12.2014 - 08.2019
- Head of department and organizing all task for the day.
- Explain products or services and prices while demonstrating use of products.
- Answer questions about product features and benefits.
- Set up and display sample merchandise at store for customers.
- Set a goal for the day of products to be sold.
- Excellent communication with customers.
- Create solutions.
Customer Service/Cashier
Walgreens
08.2009 - 11.2014
- Receive payments by cash, check, credit cards, vouchers, or automated debits.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Process merchandise returns and exchanges.
- Assist with duties in other areas of the store.
Secretary
Farmers Insurance
04.2006 - 04.2009
- Receive and place telephone calls.
- Schedule and make appointments.
- Make photocopies or correspondence, documents, and other printed matter.
- Prepare and distribute invoices to bill clients or pay account expenses.
- Attend meetings, hearings or depositions and take notes.
Education
GED
Valle Verde Community College
El Paso, TX08.2006
Associate Degree - Applied Science in Medical Coding and Billing
Southwest University
El Paso, TX05.2019
Skills
- Bilingual in English & Spanish (fluently)
- Cash Handling
- Customer oriented/satisfaction
- Leadership
- Employee Satisfaction
- Detailed Oriented
- Decision Making
- Problem Solving
- Multitasking
- Microsoft office, Excel, Spreadsheets, QuickBooks
- Medical Insurance Forms
- Outpatient Diagnostic & Procedural Coding 1, 2, 3, 4 (ICD-10, CPT , HCPCS)
- Coding & Classification Systems
- Medical Evaluation & Management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Medical Receptionist
El Paso Physical Therapy Services
02.2026 - Current
Beauty Advisor/Tasker
Ulta Beauty
08.2022 - 2025
Inventory Specialist
Walgreens
09.2019 - 05.2022
Beauty Consultant
Walgreens
12.2014 - 08.2019
Customer Service/Cashier
Walgreens
08.2009 - 11.2014
Secretary
Farmers Insurance
04.2006 - 04.2009
GED
Valle Verde Community College
Associate Degree - Applied Science in Medical Coding and Billing
Southwest University