Yeimin Daniela Licona
Bradenton,FL
Summary
I’m a motivated and team-oriented individual with five years of experience in fast-paced customer service.
I would like to secure a challenging and rewarding position as a restaurant General Manager, where my leadership skills and customer service experience can be used to create good moments for customers, and continue reinforcing the company’s reputation for quick, accurate, and friendly service, as well as maximizing profits for the company.
Overview
5
5
years of professional experience
Work History
Manager
Corporate McDonald’s
Bradenton, Florida
05.2023 - Current
- Lead a team that achieved 100% on shift leadership on RGR visit.
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Tracking Daily labor percentage.
- Work as a team to provide the best service to our customers.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- orienting new employees, corrective actions.
Crew Trainer
McDonald’s
Bradenton, Florida
04.2022 - 05.2023
- Trained new crew members on operational procedures and customer service expectations.
- Implemented training materials to enhance staff understanding of safety protocols.
- Facilitated team meetings to discuss workflow and address any operational challenges.
- Maintained cleanliness and organization of work areas to meet company standards.
- Provided constructive feedback and one-on-one coaching to employees.
Crew Member
Jack in the Box
San Lorenzo, California
06.2020 - 03.2023
- Provided exceptional customer service in fast-paced dining environment.
- Handled cash transactions accurately during peak service hours.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
High School Diploma -
San Lorenzo High School
San Lorenzo California 06-2020
Skills
- Team leadership
- Customer service
- Staff training
- Conflict resolution
- Problem solving
- Coaching and feedback
- Task delegation
- conflict resolution
Timeline
Manager
Corporate McDonald’s
05.2023 - Current
Crew Trainer
McDonald’s
04.2022 - 05.2023
Crew Member
Jack in the Box
06.2020 - 03.2023
High School Diploma -
San Lorenzo High School
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