Summary
Work History
Education
Skills
Languages
Timeline
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Yeisa Carrillo Roberts

Tampa

Summary

Human Resources professional with experience in employee relations, talent acquisition, onboarding, compliance, and HR operations. Proven ability to support employees and managers in fast-paced environments while maintaining confidentiality and ensuring compliance. Experienced supporting multi-site operations, utilizing HRIS and ATS platforms, and managing the employee lifecycle from recruitment through onboarding. Currently pursuing a B.S. in Human Resource Management.

Work History

HR Coordinator

The Facilities Group
  • Support HR operations across multiple business entities, including onboarding, compliance, and employee support activities.
  • Manage new hire onboarding processes, employment documentation, and I-9 verification requirements.
  • Partner with employees and managers to provide guidance on HR policies, procedures, benefits, and workplace concerns.
  • Maintain confidential employee records and leverage HR technologies to improve operational efficiency.
  • Provide bilingual support in English and Spanish to foster positive employee experiences.
  • Maintained employee records using HR management systems and databases.
  • Maintained employee records in compliance with applicable laws and regulations.

Recruiter

  • Managed full-cycle recruiting, including sourcing, screening, interviewing, hiring, and onboarding candidates.
  • Utilized LinkedIn Recruiter, Indeed, ZipRecruiter, and ATS platforms to attract and manage talent pipelines.
  • Partnered with hiring managers to identify staffing needs and deliver high-quality candidates.

Help Desk Analyst

Stefanini Group
  • Provided technical support for hardware, software, and network-related issues while delivering exceptional customer service.
  • Assisted users in troubleshooting network connectivity problems effectively.
  • Ensured timely follow-up on outstanding support requests to enhance user satisfaction.
  • Researched, diagnosed, troubleshot, and identified solutions for customer issues.

Education

Bachelor of Science - Human Resource Management

Western Governors University
Salt Lake City, UT
07-2027

Associate of Applied Computer Technology -

Lakeland College
Ohio

Skills

  • Employee relations and talent acquisition
  • Bilingual communication
  • Conflict resolution
  • HR policies
  • HR metrics and analytics
  • Payroll processing
  • Full-cycle recruiting
  • HR operations and onboarding
  • I-9 compliance and benefits support
  • HRIS and ATS systems
  • Policy interpretation and records management
  • Process improvement strategies
  • Microsoft Office 365 proficiency
  • ADP and UKG UltiPro expertise
  • LinkedIn Recruiter, Indeed, ZipRecruiter, and Glassdoor utilization

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Help Desk Analyst

Stefanini Group

Recruiter

HR Coordinator

The Facilities Group

Bachelor of Science - Human Resource Management

Western Governors University

Associate of Applied Computer Technology -

Lakeland College

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Yeisa Carrillo Roberts