Yeliene Gibert
Houston,TX
Summary
Dynamic Waitress Supervisor at Angies Munchies with strong leadership and exceptional customer service skills. Achieved a significant reduction in order errors through effective communication and task delegation. Enhanced dining experiences by maintaining cleanliness and organization, while training staff to uphold high service standards. Proficient in inventory controls to minimize waste costs. Diligent manager with comprehensive background in overseeing waitstaff operations and ensuring exceptional customer service. Successfully managed team schedules and implemented training programs. Demonstrated strong leadership and communication skills to maintain smooth restaurant functions. Successful at keeping kitchen operations moving quickly and accurately to produce high-quality, attractive dishes that meet guest and business demands. Knowledgeable about labor and inventory controls, recipe development and menu planning.
Overview
3
3
years of professional experience
Work History
Waitress Supervisor
Angies Munchies
Houston, TX
01.2022 - Current
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
- Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.
- Monitored dining area to ensure all guests received attentive service without delays.
Education
Manzana De Gomez
La Habana CubaSkills
- Task delegation
- Complaint handling
- Order accuracy
- Strong leadership
- Customer service
- Inventory controls
- Greeting and seating guests
- Food presentation
- Work schedule creation
- Worker training
Languages
English
Professional Working
Spanish
Native or Bilingual
Portuguese
Full Professional
Timeline
Waitress Supervisor
Angies Munchies
01.2022 - Current
Manzana De Gomez