Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yelsi Merodio-Paz

Miami,FL

Summary

A strong presenter, communicator, and problem solver who responds effectively and productively to the needs of clients and individuals. Looking for a new role where hard work and dedication will be appreciated. Driven to maintain customer satisfaction and contribute to company success. Skilled at working under pressure and adapting to new situations and challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Overview

4
4
years of professional experience

Work History

Cashier

Publix Supermarkets Store
09.2022 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Greeted customers entering store and responded promptly to customer needs.
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.

Restaurant Hostess

Shorty's Bar-B-Q
11.2019 - 02.2020
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Increased efficiency by organizing menus and updating daily specials boards before each shift.
  • Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.

Education

Associate of Arts - Pre Nursing Studies

Miami Dade College
Miami, FL
05.2025

High School Diploma -

G. Holmes Braddock Senior High School
Miami, FL
05.2023

Skills

  • Cash Handling
  • Customer Service
  • Payment Processing
  • Customer Assistance
  • Cash Register Operation

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Cashier

Publix Supermarkets Store
09.2022 - Current

Restaurant Hostess

Shorty's Bar-B-Q
11.2019 - 02.2020

Associate of Arts - Pre Nursing Studies

Miami Dade College

High School Diploma -

G. Holmes Braddock Senior High School
Yelsi Merodio-Paz