Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yelson Algua

Westhampton Beach,NY

Summary

Charming, Enthusiastic hardworking and passionate job seeker with strong organizational skills with 10+ years of experience In the Hospitality industry.

Overview

11
11
years of professional experience

Work History

Manager

Beach Bakery
08.2019 - 09.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Improved marketing to attract new customers and promote business.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Bartender

Salt & Loft
06.2021 - 08.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Restaurant Waiter

Grotto Ristorante
05.2017 - 08.2019
  • Execute top-quality customer service, including greeting guests in a friendly manner as they arrive, receiving orders, and accommodating the needs and requests of 100+ customers Daily
  • Collaborated with back-of-house staff to develop menu options, utilizing insights gleaned from costumer interactions to recommend new, trend-driven recipes.
  • quickly responded to guest issues and conflicts, finding resolutions in partnership with restaurant management to maintain positive experiences.

Barista

Empire Cafe
05.2012 - 08.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

No Degree - Business Administration

Suffolk County Community College
Selden, NY

Skills

  • Team Leadership
  • Customer Service
  • Patience and Tolerance
  • Problem Resolution

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Bartender

Salt & Loft
06.2021 - 08.2023

Manager

Beach Bakery
08.2019 - 09.2023

Restaurant Waiter

Grotto Ristorante
05.2017 - 08.2019

Barista

Empire Cafe
05.2012 - 08.2019

No Degree - Business Administration

Suffolk County Community College

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Yelson Algua