Yen Nguyen
Philadelphia,PA
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Accomplished and certified Pharmacy Technician with over 2 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
04.2021 - 04.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured and compounded medications following standard procedures.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
Education
Bachelor of Science - Nursing
Holy Family University
Philadelphia, PA12.2025
Associate of Arts - Health Care Study
Community College of Philadelphia
Philadelphia, PA01.2022
Skills
- Drug Inventory Control
- Pharmacist Support
- Manual and Automated Medication Dispensing
- Updating Medication Histories
- Insurance Verification
- Patient Confidentiality
- HIPAA
- Insurance Billing
- Prescription Verification
- Workflow Optimization
- Problem Solving
- Compounding Techniques
- Filling Prescriptions
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Certified Pharmacy Technician
Walgreens
04.2021 - 04.2023
Bachelor of Science - Nursing
Holy Family University
Associate of Arts - Health Care Study
Community College of Philadelphia
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