Yen Tra
10160 NOTTINGHAM AVE,CA
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 3 years of experience in team leadership in restaurant industry. Background includes sales, management and customer service in fast-paced settings. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
FUJI REVOLVING SUSHI
Cypress, CA
04.2023 - Current
- Directed daily operations, ensuring adherence to health and safety regulations.
- Managed staff scheduling, optimizing labor costs while maintaining service quality.
- Implemented training programs for new employees, enhancing team performance and retention.
- Analyzed customer feedback to improve menu offerings and overall dining experience.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Server
Lotus Bistro
Newport Beach, CA
09.2020 - 04.2023
- Led and directed team members on effective methods, operations, and procedures.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Resolved guests complaints while maintaining positive customer environment.
Waitress
PHOLICIOUS
Fountain Valley, CA
03.2017 - 03.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Greeted new customers, discussed specials, and took drink orders.
Waitress, Kitchen Helper
Sushi Wave
Newport Beach, CA
09.2019 - 12.2019
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
Associate of Science - Medical Laboratory Science
Saddleback College
Mission Viejo, CA05.2029
Skills
- Staff Management
- Dynamic, friendly hostess
- Staff scheduling
- Customer service
- Team leadership
Timeline
Restaurant Manager
FUJI REVOLVING SUSHI
04.2023 - Current
Server
Lotus Bistro
09.2020 - 04.2023
Waitress, Kitchen Helper
Sushi Wave
09.2019 - 12.2019
Waitress
PHOLICIOUS
03.2017 - 03.2020
Associate of Science - Medical Laboratory Science
Saddleback College
Personal Information
Title: Restaurant Manager