Summary
Overview
Work History
Education
Skills
Timeline
Generic

YENIFER CABALLERO

Fox Lake,IL

Summary

A personable and dedicated customer service representative with extensive experience in customer relations. Work hard to be a solid team player, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success.

Overview

6
6
years of professional experience

Work History

Associate Banker

JPMorgan Chase
Mundelein, IL
06.2024 - Current
  • Educated customers on online banking and mobile banking applications.
  • Assisted customers with banking needs and inquiries.
  • Referred customers to other banking departments for specialized services.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Handled various accounting transactions.
  • Opened, closed, and updated accounts for customers.
  • Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.

Associate banker

BMO
Fox Lake, Illinois
02.2023 - 03.2024
  • Customer service, handling cash, wire transfers, cashier checks, money order, balancing vault, sales and referrals.

Paraprofessional

Wilmette District 39
Wilmette, Illinois
01.2021 - 05.2022
  • Helping teachers with special needs students, working one on one with student to accomplish certain goal teacher and parents assigned.

Family advocate/Paraprofessional

El Valor
Cicero, Illinois
01.2019 - 08.2020
  • Registered new students, filed students paperwork, assist in recruitments, created workshops for parents, helped teachers with specific students
  • Worked from home several months during COVID.

Education

High School Diploma -

Grant Community High School
Fox Lake, IL
05.2015

Skills

  • Customer service
  • Bilingual
  • Handling cash
  • TPS Software
  • MS Office
  • Salesforce
  • Creative problem solving
  • Efficient and Detail oriented

Timeline

Associate Banker

JPMorgan Chase
06.2024 - Current

Associate banker

BMO
02.2023 - 03.2024

Paraprofessional

Wilmette District 39
01.2021 - 05.2022

Family advocate/Paraprofessional

El Valor
01.2019 - 08.2020

High School Diploma -

Grant Community High School
YENIFER CABALLERO