Yenika Bautista
Houston,TX
Summary
Front desk receptionist with expertise in customer service, appointment scheduling, and effective communication. Proven ability to create a welcoming environment while maintaining confidentiality compliance. Demonstrated success in managing high-volume reception tasks efficiently.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Occuare International
Houston, Texas
06.2022 - Current
- Greet and assisted visitors, creating a welcoming atmosphere.
- Managed phone calls and directed inquiries to appropriate departments.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Proactively coordinate with external diagnostic facilities to ensure all specialty reports and imaging were integrated into patient charts prior to consultation reducing physician wait times
- Scheduled appointments and maintained the front desk calendar efficiently.
- Processed incoming mail and packages for staff and clients promptly.
- Ensured cleanliness and organization of the reception area consistently.
- Supported team members with administrative tasks to enhance workflow.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Handled sensitive information in a confidential manner.
Front Desk Receptionist
America’s Best Contacts & Eyeglasses
Houston, Texas
01.2020 - 06.2022
- Greeted patients and ensured a welcoming atmosphere in the optical office.
- Managed appointment scheduling and coordinated patient flow efficiently.
- Assisted patients with eyewear selection and provided product information.
- Processed insurance claims and verified coverage for optical services.
- Maintained inventory of eyewear products and ordered supplies as needed.
- Prepared patient records and ensured accuracy of information in the system.
- Collaborated with optometrists to streamline patient care processes.
- Educated patients on lens options, frame styles, and proper eyewear care.
- Greeted customers and provided excellent customer service.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Performed basic vision tests, such as color blindness testing and visual acuity screening.
- Explained lens options to customers including single vision, bifocal, trifocal or progressive lenses.
- Repaired eyeglasses using specialized tools and techniques.
- Demonstrated how to insert and remove contact lenses properly.
- Assisted patients in selecting frames that best fit their face shape and lifestyle needs.
- Maintained inventory of optical products, ordered new stock when needed.
- Ordered contact lenses, frames and other optical products according to doctor's prescription.
- Provided general administrative support including filing paperwork, ordering office supplies.
- Ensured all areas were clean, organized and stocked with appropriate supplies.
- Verified insurance eligibility for patients.
- Instructed patients on proper use of contact lenses or glasses care maintenance.
Education
High School Diploma -
Energize For Stem Academy
Houston, TX03-2017
Some College (No Degree) - Medical Assistant
The College of Health Care Professions
TXSkills
- Customer service
- Appointment scheduling
- Office administration
- Document management
- Confidentiality compliance
- Customer relationship management
- Telephone etiquette
- Problem solving
- Attention to detail
- Time management
- Effective communication
- Listening skills
- Calendar management
- Appointment confirmation
- Initiative-taking
- Staff management
- Multitasking and organization
- Phone etiquette
- File management
- Hospitality services
- Email correspondence
- Scheduling
Languages
English
Professional
Spanish
Professional
Timeline
Front Desk Receptionist
Occuare International
06.2022 - Current
Front Desk Receptionist
America’s Best Contacts & Eyeglasses
01.2020 - 06.2022
High School Diploma -
Energize For Stem Academy
Some College (No Degree) - Medical Assistant
The College of Health Care Professions