Yenitza Vargas Figueroa
Perth Amboy
Summary
Dynamic professional with a strong background in retail sales and customer service. Known for effective communication and teamwork skills, contributing to increased customer loyalty and satisfaction.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Highly experienced manager known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Sales Associate
HomeGoods
Woodbridge, NJ
08.2024 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring visual appeal and accessibility.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times.
- Collaborated with team members to restock shelves and manage inventory levels.
- Addressed customer inquiries and resolved issues promptly, fostering satisfaction.
- Participated in store events and promotions, driving customer engagement and sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Manager
Party City
Woodbridge, NJ
08.2017 - 11.2023
- Led staff training initiatives to enhance customer service and product knowledge.
- Developed and implemented promotional strategies to increase seasonal sales and foot traffic.
- Streamlined inventory management processes, reducing stock discrepancies and improving order accuracy.
- Oversaw visual merchandising standards to create engaging store displays that attract customers.
- Mentored team members on operational best practices, fostering a culture of continuous improvement.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Seasonal Worker
FYE
Woodbridge, NJ
11.2018 - 01.2019
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Trained new team members on operational processes and customer service standards.
- Assisted in organizing merchandise displays to enhance shopping experience and drive sales.
- Streamlined checkout procedures, reducing customer wait times during peak hours.
- Collaborated with management to implement seasonal promotions, increasing foot traffic and sales volume.
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
- Worked closely with supervisors to quickly address any concerns or challenges that arose during busy seasonal periods.
- Ensured accurate pricing of merchandise through diligent price tag verification, reducing discrepancies at the point of sale.
- Maintained excellent product knowledge, enabling prompt assistance to customers seeking specific items or recommendations.
- Communicated with coworkers and management to report challenges.
Education
Graduate Certificate - Patient Care
Lincoln Technical Institute
Iselin, NJ05-2026
No Degree - Criminal Justice
Union County College
Cranford, NJ06-2020
High School Diploma -
Perth Amboy Highschool
Perth Amboy, NJ06-2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Store opening and closing
- Professional demeanor
- Cleaning techniques
- Policy and procedure adherence
- Persuasion techniques
- Friendly and outgoing
- Customer engagement
- Task prioritization
- Written and oral communication skills
- Hospitality and accommodation
- Excellent communication skills
- Contact follow-up
Timeline
Sales Associate
HomeGoods
08.2024 - Current
Seasonal Worker
FYE
11.2018 - 01.2019
Manager
Party City
08.2017 - 11.2023
Graduate Certificate - Patient Care
Lincoln Technical Institute
No Degree - Criminal Justice
Union County College
High School Diploma -
Perth Amboy Highschool