Yenmie Arely Stevenson
West Covina,CA
Summary
Multi-faceted Caseworker with 9 years of experience in the HIV field. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Case Manager / Dental Care Coordinator
AltaMed Health Services Corp
01.2018 - Current
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Gained extensive knowledge in data entry, analysis and reporting.
Patient Service Advocate
AltaMed Health Services Corp
04.2014 - 01.2018
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Receptionist Assistant /Back Office
Kwang Wellness Center
01.2011 - 05.2013
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained customer relationships and responded promptly and accurately to both internal and external questions and requests.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
Supervisor
Millard Mall Services
01.2010 - 01.2011
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
Bachelor of Science - Business Administration And Management
Mount Saint Mary's University
Los Angeles, CA06.2027
Certification - Medical Assistant
American Career College
2010
High School Diploma - undefined
La Quinta High School
2009
Skills
- Eligibility Assessments
- Leadership
- Patient-Centered Care
- Case Conferences
- Progress Notes Updates
- Administrative Staff Supervision
- Process Improvement
- ACA Standards Knowledge
Additional Information
- AWARDS/ CERTIFICATIONS:
Certification
- Ceritified ADAP Enrollment worker - 2018
- Certified Enrollment Counselor/ Covered Ca Training - 2023
Languages
Spanish
Native or Bilingual
Timeline
Case Manager / Dental Care Coordinator
AltaMed Health Services Corp
01.2018 - Current
Patient Service Advocate
AltaMed Health Services Corp
04.2014 - 01.2018
Receptionist Assistant /Back Office
Kwang Wellness Center
01.2011 - 05.2013
Supervisor
Millard Mall Services
01.2010 - 01.2011
Bachelor of Science - Business Administration And Management
Mount Saint Mary's University
Certification - Medical Assistant
American Career College
High School Diploma - undefined
La Quinta High School
- Ceritified ADAP Enrollment worker - 2018
- Certified Enrollment Counselor/ Covered Ca Training - 2023
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