Yer Moua
Seattle,WA
Summary
Results-driven professional with a proven track record at AvalonBay, enhancing resident satisfaction and community engagement. Skilled in customer service and administrative support, I excel in creating memorable experiences and efficient problem-solving. Demonstrates a strong work ethic and exceptional communication, encouraging team collaboration and driving improvements with a focus on results.
Overview
7
7
years of professional experience
Work History
Concierge
AvalonBay
03.2021 - Current
- Monitor community operations, including inbox management, resident inquiries, package delivery, parking audits, and social media platforms, ensuring efficient problem-solving and prompt responses.
- Collaborate with the maintenance team, organize community events, and implement follow-up measures to ensure resident satisfaction and a well-maintained environment.
- Create and distribute monthly newsletters, promote community activities, and use Net Promoter Score (NPS) surveys to drive improvements and assess resident satisfaction.
- Winner of Above and Beyond Award 2023 and 2024
Shift Leader
Philz Coffee
07.2017 - 01.2021
- Trained and coached new associates in coffee preparation, customer service, and operational processes, fostering a "One Cup at a Time" attitude.
- Managed daily operations, including inventory, cash handling, shift scheduling, and equipment maintenance to ensure efficiency and productivity.
- Enhanced customer engagement through personalized service, promoting products, addressing concerns, and maintaining a clean, organized, and safe environment.
Education
Bachelor of Arts - Integrated Social Sciences
University of Washington
Seattle, WA03.2025
Associate of Arts - Liberal Arts - Social And Behavioral Sciences
De Anza College
Cupertino, CA01.2021
Skills
Customer Service
Administrative Support
Highly Adaptable
Strong Work Ethic
Effective problem solving
Team player mentality
Exceptional communication
Timeline
Concierge
AvalonBay
03.2021 - Current
Shift Leader
Philz Coffee
07.2017 - 01.2021
Bachelor of Arts - Integrated Social Sciences
University of Washington
Associate of Arts - Liberal Arts - Social And Behavioral Sciences
De Anza College
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