Open To Work
Yer Thao
Odyssey International Services, Inc.
Auburn,WA
Work Preference
Desired Job Title
Accounts Receivable SupervisorUnemployment Claims Specialist
Work Type
Full Time
Location Preference
Remote
Important To Me
Work from home optionFlexible work hoursPaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leaveHealthcare benefitsWork-life balance
17
years of professional experience
Dynamic Accounts Receivable Supervisor with expertise in invoice processing, audit support, and staff training. Proven ability to resolve discrepancies and enhance processes, ensuring timely collections and accurate financial records.
Work History
Accounts Receivable Supervisor
12 Years 10 Months- Processing invoices and following up on payments
- Maintaining cash receipts and collaborate support team to ensure timely and accurate application
- Resolving collection and discrepancies on time
- Maintaining accurate records of customer balances and aging
- Managing collection activities such as negotiating with past-due accounts, referring account to collection agencies, and sending follow-ups
- Communicating and explaining work procedures to support teams in Vietnam and India
- Identifies and resolves Accounts Receivable interface errors from operational system to accounting system allowing data to flow seamlessly between these systems.
- Communicating with management on status of collections, implemented new reconciliation processes, improving accuracy and reducing discrepancies.
- Collaborated with internal departments to resolve billing discrepancies, improving interdepartmental communication.
- Oversaw credit approval process for new customers, minimizing risk of bad debt writeoffs.
Unemployment Claims Specialist
3 Years 6 Months- Processed unemployment claims, ensuring compliance with regulations and timely resolutions.
- Reviewed documentation to determine eligibility and resolve discrepancies in claims submissions.
- Provided guidance on unemployment benefits, assisting claimants through complex processes.
- Collaborated with internal teams to enhance claims processing efficiency and accuracy.
- Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
- Maintained up-to-date knowledge of federal and state regulations governing unemployment insurance programs, ensuring compliance at all times.
- Maintained strict confidentiality when dealing with sensitive claimant information, adhering to all privacy regulations and guidelines.
- Handled escalated claimant issues professionally, working towards satisfactory resolutions without compromising company policies or procedures.
- Reviewed appeal requests from denied claimants, making determinations based on legal guidelines and individual case factors.
- Provided exceptional customer service to both internal and external stakeholders while managing a high volume of incoming calls and emails daily.
Education
High School Diploma
Skills
Leadership trained
Microsoft Excel
Payment negotiations
Invoice processing
Audit support
Credit management
Staff training
Timeline
Accounts Receivable Supervisor
Odyssey International Services, Inc.
08.2013 - CurrentRead More
Unemployment Claims Specialist
Employment Security Department
07.2009 - 01.2013Read More
John F. Kennedy
High School Diploma
Read More