Yer Xiong
Milwaukee,WI
Summary
Sales assistant with proven expertise in cash handling, complaint resolution, and team supervision. Skilled in training and mentoring staff to improve service delivery and operational accuracy. Committed to fostering positive customer interactions and upholding high standards of retail excellence.
Overview
9
9
years of professional experience
Work History
Footwear Sales Associate
Cabelas
Richfield, WI
11.2024 - 09.2026
- Guided customers in selecting footwear based on style and fit preferences, improving purchase satisfaction.
- Handled product returns and exchanges per store policy, ensuring customer retention through effective resolutions.
- Resolved customer inquiries and issues, enhancing satisfaction and loyalty.
- Verified price tags and corrected markdown errors, preventing potential revenue loss.
- Processed cash and credit transactions at point of sale, reconciling nightly Z-reports for balanced drawers.
- Arranged merchandise and rotated displays daily to enhance apparel visibility and increase aisle engagement.
- Trained new associates on product knowledge and sales techniques.
Front End Supervisor
Ross Stores
Brookfield, WI
07.2023 - 10.2024
- Coordinated cross-department workflows to streamline receiving, stocking, and checkout operations, producing measurable results.
- Processed returns and exchanges per policy, enhancing customer satisfaction through clear, consistent procedures.
- Operated POS system to complete transactions accurately and reduce till errors during peak shifts.
- Resolved customer complaints professionally, restoring service and maintaining repeat business.
- Ensured checkout equipment was properly maintained to minimize downtime and protect transaction integrity.
- Delivered targeted training and mentorship to front-end staff, fostering improved service quality and operational consistency.
- Investigated and resolved customer issues by answering questions and building rapport to retain customers.
- Provided ongoing customer service coaching to front-line team members, improving service ratings over time.
- Directed daily cash reconciliation for tills, ensuring accurate cash management by identifying and correcting register variances before close.
Assistant Machine Operator
Penzeys Spices
Wauwatosa, WI
06.2020 - 09.2022
- Operated turning and pressing machines by adjusting controls to produce parts within specification.
- Validated production orders and prepared machine setups, ensuring alignment with daily output schedules.
- Monitored production line for jams and bottlenecks, resolving issues to sustain steady throughput.
- Performed routine equipment maintenance including cleaning and component replacement to ensure consistent machine uptime.
- Trained team members on safe handling of hazardous materials to reduce handling incidents and ensure compliance.
- Maintained a clean, organized work area to support safety standards and efficient workflows.
- Followed machinery operation procedures to meet company quality and safety requirements.
- Engaged customers with clear, professional communication, enhancing store interactions and service outcomes.
Assistant Manager
Chinese Gourmet Express
Wauwatosa, WI
06.2017 - 09.2020
- Resolved escalated customer complaints, restoring satisfaction and fostering repeat business.
- Implemented customer satisfaction monitoring processes, tracking service trends to inform improvements.
- Led team meetings to review results and communicate priorities for improved performance.
- Assigned daily tasks and set team priorities to meet shift objectives.
- Verified completed work for quality and consistency to ensure service standards were met.
- Recruited and onboarded new staff to fill roles and meet operational needs.
- Designed orientation sessions to acclimate new hires to operations and policies.
- Delivered targeted training, addressing performance gaps to enhance staff competence.
- Mentored new employees on company programs to accelerate productivity and knowledge transfer.
Education
High School Diploma -
South Division High School
South Milwaukee, WI06-2010
Skills
- Customer service
- Complaint resolution
- Credit returns processing
- Refunds processing
- Cash register operation
- Cash handling
- Price verification
- Systems and software expertise
- Time management
- Team supervision
- Training, mentoring
- Relationship management
- Problem-solving skills
- Bilingual: English, Hmong
- Customer relationship management
LANGUAGES
English and Hmong
Timeline
Footwear Sales Associate
Cabelas
11.2024 - 09.2026
Front End Supervisor
Ross Stores
07.2023 - 10.2024
Assistant Machine Operator
Penzeys Spices
06.2020 - 09.2022
Assistant Manager
Chinese Gourmet Express
06.2017 - 09.2020
High School Diploma -
South Division High School