Yescelly Marquez-Trejo
Bryan,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Friendly and reliable CSR/cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
1
1
year of professional experience
Work History
CSR
Producers Cooperative Association
Bryan, TX
09.2021 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
James Earl Rudder High School
Bryan, TX05.2021
Skills
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Product Location
- Cash Register Operation
- Sweeping and Mopping
- Inventory Stocking
- Price Identification
Languages
Spanish
Native or Bilingual
Timeline
CSR
Producers Cooperative Association
09.2021 - 04.2022
High School Diploma -
James Earl Rudder High School
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