Nadiezhda Grigory
Las Vegas
Summary
Dedicated Cocktail Server known for driving sales through exceptional customer service and extensive cocktail knowledge. Achieved a consistent increase in revenue while maintaining high standards of accuracy and efficiency in service delivery. Upselling techniques, and strong interpersonal skills. Career aspirations focus on further enhancing guest experiences in a dynamic hospitality environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cocktail Server
Park MGM Resort & Casino
Las Vegas
06.2025 - Current
- Provided exceptional service to guests in high-energy casino environment.
- Delivered beverage orders promptly to enhance guest satisfaction.
- Engaged with guests to create a welcoming and enjoyable atmosphere.
- Assisted in training new staff on service standards and procedures.
- Provided exceptional service to high volume of daily customers.
- Communicated with customers to take drink orders accurately.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Prepared both alcoholic and non-alcoholic beverages for patrons.
Cocktail Server
Circus Circus Hotel & Resort
Las Vegas
01.2022 - 01.2026
- Assessed patrons' needs to always provide proactive service.
- Handled special guest requests with professionalism and discretion.
- Greeted guests and provided menus.
- Trained new employees to perform duties.
- Took drink orders from tables and bar area and relayed to bartenders.
- Managed multiple tables simultaneously while maintaining high-quality service.
- Adhered to all company policies regarding responsible alcohol service practices.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Communicated with customers to take drink orders accurately.
- Communicated with patrons to offer friendly service and determine needs.
Cocktail Server
Palms Hotel
Las Vegas
10.2022 - 05.2024
- Implemented upselling techniques to maximize revenue.
- Communicated with patrons to offer friendly service and determine needs.
- Ensured cleanliness of tables, bar area, and workstations at all times.
- Assessed patrons' needs to always provide proactive service.
- Handled special guest requests with professionalism and discretion.
- Took drink orders from tables and bar area and relayed to bartenders.
- Managed multiple tables simultaneously while maintaining high-quality service.
- Communicated with customers to take drink orders accurately.
Cocktail Server
Gold Coast Hotel & Casino
Las Vegas
10.2010 - 09.2020
- Communicated with patrons to offer friendly service and determine needs.
- Implemented upselling techniques to maximize revenue.
- Handled special guest requests with professionalism and discretion.
- Trained new employees to perform duties.
- Managed multiple tables simultaneously while maintaining high-quality service.
- Adhered to all company policies regarding responsible alcohol service practices.
- Monitored guest consumption of alcohol and intervened as needed according to established
- Prepared both alcoholic and non-alcoholic beverages for patrons.
- Monitored guest satisfaction and addressed concerns promptly to ensure a positive experience.
- Provided exceptional service to high volume of daily customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Suggested cocktail choices based on customer preference, daily specials and inventory availability.
Education
Certification - Medical Assistant
Academy of Healing Art
Las Vegas, NV09-2010
High School Diploma -
Las Vegas High School
Las Vegas, NV06-2005
Skills
- Client Engagement Skills
- Speed and efficiency
- Service prioritization
- Coordinating with bartenders
- Alcohol awareness
- Patron satisfaction
- Balancing trays
- Garnishing drinks
- Efficient multitasking
- Handling intoxicated guests
- Calculating tips
- Strong communication skills
- Knowledge of identification regulations
- Promoting specials
- Exceptional customer service
- Hospitality and accommodation
- Beverage preparation
Languages
Spanish
Full Professional
Certification
- Health Card
- Alcohol Awareness card
References
References available upon request.
Timeline
Cocktail Server
Park MGM Resort & Casino
06.2025 - Current
Cocktail Server
Palms Hotel
10.2022 - 05.2024
Cocktail Server
Circus Circus Hotel & Resort
01.2022 - 01.2026
Cocktail Server
Gold Coast Hotel & Casino
10.2010 - 09.2020
Certification - Medical Assistant
Academy of Healing Art
High School Diploma -
Las Vegas High School