YESENIA CRUZ ZAVALA
Los Angeles,CA
Summary
Customer Logistics Associate with a proven track record at Zevia, excelling in order fulfillment and customer resolution. Detail-oriented, efficient, and committed to delivering exceptional service. Eager to learn new skills and adapt to evolving business needs.
Overview
7
7
years of professional experience
Work History
Customer Logistics Associate
Zevia
Encino, USA
04.2020 - 02.2025
- Order entry and order fulfillment of B2B, wholesale, and e-commerce orders, from receipt to delivery.
- Coordinated shipments and logistics operations to optimize delivery schedules.
- Troubleshot customer concerns and late deliveries via email, implementing proactive resolutions.
- Leveraged Power BI to enhance order fulfillment capabilities across all accounts.
Operations Representative
Walt Disney Studios
Burbank, USA
11.2019 - 11.2020
- Delivered primary customer support to internal and external clients.
- Processed work orders for all Disney studios in Burbank, Glendale, North Hollywood, and ABC Prospect lot.
- Answered over 100 calls daily, submitting service requests through company system.
- Managed guest pass requests in compliance with studio guidelines.
Office and Logistics Clerk
Sears
Sylmar, USA
10.2017 - 07.2019
- Executed efficient deliveries in accordance with company guidelines.
- Oversaw reconciliation of weekly deliveries, total balances, invoices, and chargebacks.
- Resolved customer complaints promptly while managing a high-volume workload.
- Facilitated communication among internal clients, warehouses, and sales associates to ensure accurate data.
Education
Sylmar High School
Sylmar, CA07-2008
Skills
- Typing speed: 50 WPM
- Microsoft Office proficiency
- Effective communication
- Problem solving
- Time management
- Organizational skills
- Bilingual: English and Spanish
Timeline
Customer Logistics Associate
Zevia
04.2020 - 02.2025
Operations Representative
Walt Disney Studios
11.2019 - 11.2020
Office and Logistics Clerk
Sears
10.2017 - 07.2019
Sylmar High School