Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yesenia De La Rosa

San Diego,CA

Summary

Dependable and Motivated Team Lead that's successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional, with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Bangers & Brews Eugene
06.2021 - 02.2024
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with up-selling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained clean and orderly dining area for enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Organized and worked Olympic Trial, and The Prefontaine Classic.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Preschool Teacher

Kiddzone
06.2020 - 06.2022
  • Boosted children's social development by promoting positive interactions among peers through group activities and collaborative projects.
  • Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
  • Implemented differentiated instruction techniques to accommodate diverse learning needs within the classroom setting without sacrificing overall quality of education provided to all students.
  • Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
  • Enhanced children's emotional development through empathetic communication and active listening techniques.

Education

Lane Community College
Eugene, OR

Skills

  • Order Management
  • Customer Service-Oriented/Focus
  • Social Media Updating (Bangers & Brews)
  • Reliable Attendance/Professionalism
  • Classroom Management
  • Special Needs Support

Certification

  • Oregon Food Handlers card.
  • Alcohol Service Permit.
  • Introduction to Child Care Health and Safety
  • Safe Sleep for Oregon's Infants
  • Recognizing and Reporting Child Abuse and Neglect


Timeline

Server

Bangers & Brews Eugene
06.2021 - 02.2024

Preschool Teacher

Kiddzone
06.2020 - 06.2022

Lane Community College

Similar Profiles

CREATE PROFILE
Yesenia De La Rosa