Yesenia Gonzalez
L &L Hawaiian Bbq
Costa Mesa ,CA
21
years of professional experience
Dynamic cashier with proven expertise at L & L Hawaiian BBQ, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective communication and teamwork. Demonstrated reliability and integrity while managing transactions accurately, contributing to a seamless shopping experience and fostering repeat business.
Work History
Cashier
6 Years 11 Months- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Enhanced shopping experience, provided product information and location assistance.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
6 Years 8 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of cash register area to enhance customer experience.
- Assisted customers in menu selection, providing detailed information on food options.
- Handled cash, credit, and gift card transactions with attention to secure practices.
- Collaborated with team members to ensure timely service during peak hours.
- Resolved customer inquiries and concerns promptly to maintain satisfaction levels.
- Monitored inventory levels and communicated needs to management for restocking supplies.
- Participated in training new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
3 Years 1 Month- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of cash register area to enhance customer experience.
- Assisted customers in menu selection, providing detailed information on food options.
- Handled cash, credit, and gift card transactions with attention to secure practices.
- Collaborated with team members to ensure timely service during peak hours.
- Resolved customer inquiries and concerns promptly to maintain satisfaction levels.
- Monitored inventory levels and communicated needs to management for restocking supplies.
- Participated in training new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Customer service excellence
Team collaboration
Reliability and punctuality
Order taking
Professionalism and courtesy
POS system operations
Multitasking and organization
Honest and dependable
Languages
Spanish
Native or Bilingual
Timeline
Cashier
L &L Hawaiian Bbq
12.2019 - CurrentRead More
Cashier
Fuji Grill
09.2011 - 08.2018Read More
Cashier
Wahoos Fish Taco
09.2005 - 10.2008Read More
Estancia High School
High School Diploma
Read More