Yesenia Hernandez
Chicago,IL
Summary
Results-driven Manager with a proven ability to thrive in fast-paced environments. Demonstrates exceptional communication, interpersonal, and organizational skills, fostering productive working relationships while driving team development. Known for a strong work ethic and adaptability, consistently exceeding company expectations and delivering on organizational goals.
Overview
16
16
years of professional experience
Work History
Manager
Austin And Archer Currency Exchange
Chicago, IL
11.2010 - Current
- Mentored and trained new employees on company policies and procedures.
- Liaised regularly with upper management to ensure alignment of goals and objectives.
- Created weekly schedules based on predicted staffing needs, budgets, and employee requests.
- Facilitated month-end closing processes, invoicing, and journal entries.
- Sold city stickers, registered cars with the state of Illinois, wired money internationally, cashed checks, and sold inventory.
- Complied with company standards and policies, setting an example for team members.
- Assisted customers with inquiries, orders, and complaints in a timely manner.
Shift Leader
Dunkin Donuts
Chicago, IL
06.2009 - 01.2011
- Resolved customer complaints promptly and professionally.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Education
High School Diploma -
Latino Youth High School
Chicago, Il06.2009
Skills
- Cash handling expertise
- Policy implementation
- Documentation and reporting
- Employee training
- Regulatory compliance
- Customer service
- Conflict resolution
- Shift scheduling
References
References available upon request
Languages
Spanish, Fluent
Languages
Spanish
Professional
References
References available upon request.
Timeline
Manager
Austin And Archer Currency Exchange
11.2010 - Current
Shift Leader
Dunkin Donuts
06.2009 - 01.2011
High School Diploma -
Latino Youth High School
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