Summary
Overview
Work History
Education
Skills
References
Languages
Languages
References
Timeline
Generic

Yesenia Hernandez

Chicago,IL

Summary

Results-driven Manager with a proven ability to thrive in fast-paced environments. Demonstrates exceptional communication, interpersonal, and organizational skills, fostering productive working relationships while driving team development. Known for a strong work ethic and adaptability, consistently exceeding company expectations and delivering on organizational goals.

Overview

16
16
years of professional experience

Work History

Manager

Austin And Archer Currency Exchange
Chicago, IL
11.2010 - Current
  • Mentored and trained new employees on company policies and procedures.
  • Liaised regularly with upper management to ensure alignment of goals and objectives.
  • Created weekly schedules based on predicted staffing needs, budgets, and employee requests.
  • Facilitated month-end closing processes, invoicing, and journal entries.
  • Sold city stickers, registered cars with the state of Illinois, wired money internationally, cashed checks, and sold inventory.
  • Complied with company standards and policies, setting an example for team members.
  • Assisted customers with inquiries, orders, and complaints in a timely manner.

Shift Leader

Dunkin Donuts
Chicago, IL
06.2009 - 01.2011
  • Resolved customer complaints promptly and professionally.
  • Reviewed time sheets for accuracy before submitting them for payroll processing.
  • Ensured compliance with health and safety regulations to provide a safe workplace.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.

Education

High School Diploma -

Latino Youth High School
Chicago, Il
06.2009

Skills

  • Cash handling expertise
  • Policy implementation
  • Documentation and reporting
  • Employee training
  • Regulatory compliance
  • Customer service
  • Conflict resolution
  • Shift scheduling

References

References available upon request

Languages

Spanish, Fluent

Languages

Spanish
Professional

References

References available upon request.

Timeline

Manager

Austin And Archer Currency Exchange
11.2010 - Current

Shift Leader

Dunkin Donuts
06.2009 - 01.2011

High School Diploma -

Latino Youth High School
Yesenia Hernandez