YESENIA JACA
Saratoga Springs
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Customer Service BDC Agent
New Country Motor Car Group
08.2020 - Current
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Developed and implemented sales strategies to increase profits.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
Coordinator, Public Relations and Marketing
Stonework's Ltd
03.2015 - 01.2020
- Entered data, generated reports, and produced tracking
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
Customer Care Representative
Precision Pipeline Solutions
08.2013 - 03.2015
- Informed clients of policies and procedures.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Presented feedback to management on customer service trends and improvement areas.
- Developed and sustained extensive database of contacts, helping future clients with networking.
Education
Associate of Science -
Orange County Community College
Middletown, NY05.2018
Skills
- Bilingual
- Telesales Background
- Teamwork and Collaboration
- Developing Presentations and Reports
Languages
Spanish
Native or Bilingual
Timeline
Customer Service BDC Agent
New Country Motor Car Group
08.2020 - Current
Coordinator, Public Relations and Marketing
Stonework's Ltd
03.2015 - 01.2020
Customer Care Representative
Precision Pipeline Solutions
08.2013 - 03.2015
Associate of Science -
Orange County Community College
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